Information Technology Specialist 4

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 4 to join our team!

This role will be responsible for providing high-quality IT customer support, troubleshooting and resolving complex technical issues, and managing system upgrades for various agencies. This position will require a proactive approach to managing IT resources, maintaining workstation performance, coordinating system upgrades, and ensuring the security and functionality of our IT systems.

Key Responsibilities:

• IT Customer Support

1. Serve as the primary contact for help desk support across various agencies.
2. Provide timely and accurate troubleshooting for complex technical issues related to laptops, network, servers, and VM environments.
3. Offer solutions and recommendations to resolve user complaints and develop strategies to prevent future issues.

• System Management and Maintenance

1. Research, test, configure, implement, and maintain system upgrades, including desktops, laptops, networks, servers, virtual machines (VM), cloud resources, and IoT systems.
2. Design and implement system enhancements and ongoing maintenance to improve efficiency and performance.

• Workstation Administration

1. Administer workstations across the agency, ensuring proper configuration and software installation.
2. Create, maintain, and distribute desktop and laptop images, ensuring timely and effective workstation deployment.
3. Troubleshoot workstation performance and recommend/revise technology to improve functionality.

• Documentation and Training

1. Create and maintain clear, concise system documentation to support issue resolution and improve user understanding.
2. Develop and deliver IT training sessions for individuals or groups, as needed, to enhance system usage and understanding.

• System Security and Resource Management

1. Coordinate system resources, manage network security, and ensure the proper configuration of security measures (firewalls, anti-virus, intrusion detection, etc.).
2. Ensure the timely application of system-wide security patches and perform ongoing maintenance on system and network infrastructure.
3. Collaborate with third-party vendors to resolve technical issues and support system requirements.

• Business Continuity & Disaster Recovery

1. Coordinate the availability and allocation of system resources, supporting business continuity and disaster recovery efforts.

Please note, candidates for this position must reside 

in the state of Iowa at the time of starting the role.

Employer Highlights:

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees’ Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Background Check Requirements:

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;

OR

an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;

OR

an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education;

OR

employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 3.

For additional information, please click on this link to view the job description (Download PDF reader).

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

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