Information Technology Specialist 5 – Field Services Support Team Lead in Des Moines, Iowa

Information Technology Specialist 5 – Field Services Support Team Lead

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Information Technology Specialist 5 – Field Services Support Team Lead

Salary

$78,041.60 – $120,036.80 Annually

Location

Des Moines – 50309 – Polk County, IA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

25-01729

Agency

185 DOM DoIT

Opening Date

12/23/2024

Closing Date

1/2/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Makayla Evans (makayla.evans@dom.iowa.gov)

To Apply

Applicants are encouraged to demonstrate their technical skills as well as leadership skills

• Description

• Benefits

• Questions

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 5 – Field Services Support Team Leadto join our team!

This role plays a vital part in supporting and maintaining our IT infrastructure, ensuring the seamless operation of our systems while leading system projects, troubleshooting, and mentoring technical staff. The ideal candidate will have extensive experience in server administration, system security, and enterprise-level IT solutions.

Key Responsibilities:

• Lead, guide, support, and provide direction to a team of IT staff while coordinating day-to-day technical issues and IT systems support across sites.

• Collaborate with external agencies, departments, and leadership on planning, testing, and implementing projects to enhance operational efficiency and IT support.

• Oversee the management, installation, and maintenance of both physical and virtual servers, ensuring proper security protection, routine updates, and system documentation.

• Ensure regular backups of all locally hosted servers, maintain site-specific disaster recovery plans, and implement redundancy and resiliency measures based on stakeholder feedback.

• Provide ongoing support for multi-site systems and business-specific applications, report issues or planned maintenance to management, and collaborate on cross-location solutions using virtualization and cloud hosting techniques.

• Utilize scripting to automate processes and generate reports, while collaborating with managers and executives to implement solutions that improve operational efficiency.

• Install, configure, and maintain networking equipment, design local network implementations, monitor operational status, and ensure proper documentation and communication of network infrastructure across sites.

• Manage and maintain computers at various sites, ensuring they have appropriate security protection, regular updates, and functionality.

Please note, candidates for this positionmustreside

in the state of Iowa at the time of starting the role.

Employer Highlights:

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees’ Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

Background Check Requirements:

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).

• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing).

2) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

3) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a.

4) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 4.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/InformationTechnologySpecialist5-00122-90122.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes – I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  Have you graduated from a four year college or university? IF YES- How many years of experience do you have operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing)?

• I have not graduated from a four year college or university

• Less than one year of experience in the identified areas

• One year to less than two years of experience in the identified areas

• Two years to less than three years of experience in the identified areas

• Three years or more of experience in the identified areas

  04

  If you are a current State of Iowa employee (executive branch) – How many months of full-time work have you had as an Information Technology Specialist 4 for the State of Iowa?

• I am not a current State of Iowa employee (executive branch)

• Less than three months of work experience as an Information Technology Specialist 4 for the State of Iowa

• Three months to less than six months of work experience as an Information Technology Specialist 4 for the State of Iowa

• Six months or more of work experience as an Information Technology Specialist 4 for the State of Iowa

  05

  Do you meet both A and B: (A) Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing) (B) Four years of education and/or ADDITIONAL full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• I meet A AND B

• I do not meet A and B

  06

  Do you meet A AND B: A Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a.

• Yes – I meet A AND B

• I do not meet A AND B

  07

  Do you meet A AND B: A. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

• Yes – I meet A AND B

• No – I do not meet A AND B

  Required Question

Agency

State of Iowa

Agency

185 DOM DoIT

Address

200 East Grand Ave.

Des Moines, Iowa, 50309

Website

https://ocio.iowa.gov/

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