Inside Sales/Customer Service Representative

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<div class="isg-job-description“>Inside Sales Representative (ISR)
LOCATION: Neenah, New Berlin, Green Bay, or Eau Claire
Kurz Overview and Mission: Proud to serve leading industrial business in the Upper Midwest for over 100 years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve our mission “to strengthen American industry”.
Role Mission: INSIDE SALES & SALES SUPPORT
As an Inside Sales Representative, your main focus will be to help grow new and/or existing sales by assisting our sales team with day-to-day tasks and activities.   
You will work closely with Kurz Business Development Representatives, Account Managers, and our customers to assist with quotes, processing orders, growing existing/new business, and administrative tasks via telephone, email, social media, and our CRM/ERP platform.
Onsite and virtual training will be provided to perform these tasks and duties that will earn you uncapped commissions.
Key Job Responsibilities

• Ability and interest to learn the technical side of our businesses such as Motors, VFD’s, Controls, Bearings, Gearboxes and PT Components
• Hands-on training program covering sales skills, product knowledge (both internally and with key manufacturers) and company values.
• Contribute to growing existing business initiatives with internal accounts and acting as their internal advocate.
• Recommend alternate products based on cost, availability, performance, or specifications.
• Building business relationships with current and potential clients.
• Collaborating with sales and leadership to secure, retain, and grow accounts.
• Help BDR’s and Account Managers maintain Open and Expiring Quotes
• Ability to resolve customer complaints and come up with creative solutions.
• Become a technical resource to key prospects and existing accounts to improve product related sales and customer satisfaction.
• Develop strong supplier/vendor relationships to obtain accurate information regarding availability, shipment, and delivery dates.
• Assist in troubleshooting inventory, shipping issues, and expedite backorders if needed.
• Effectively use our CRM/ERP platform to communicate with our team and customers using tasks, events, and opportunities to further new and/or existing business

Competencies

• Associate or bachelor’s degree is preferred.
• experience with Microsoft Office is a must.
• Technology savvy with the ability to learn quickly.
• Previous experience in industrial, electro-mechanical repairs, distribution or manufacturing is a plus.
• Must be a self-starter and able to work independently and remotely under guidelines from management.
• Excellent interpersonal skills including client and employee relations.
• Ability to function as an effective team member in a collaborative sales environment.
• Must have the ability to function in a fast-paced environment – multitasking and prioritizing are important.

Keys to Success

• Core Values: This person lives out our 6 Kurz company core values well.
• Customer Service: Must have a customer service mentality. Being accessible and responsive to our clients is critical to our success.
• Clear Communication: Conveys ideas, thoughts, and facts in a way that the audience will understand.
• Teamwork & Collaboration: Works through challenging issues and understands when appropriate to leverage internal experts.

EMPLOYEE BENEFITS

• Fast paced and friendly work environment
• Medical, Dental and Vision Insurance
• Short & Long-Term Disability Insurance
• HSA and Flex plans
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, and personal day
• Accident Insurance & Critical Illness Coverage
• Annual bonuses and merit increases based on performance.
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training

An Equal Opportunity Employer