Inside Sales Representative

As a dedicated Inside Sales Specialist supporting Waters Corporation’s DMPK portfolio, your role will focus on the delivery of exemplary customer experience, involving timely telephone and/or email follow-up of prospects and customers who have expressed an interest in Waters Corporation solutions via their engagement with our digital presence and marketing campaigns, while elevating the Waters brand. Your aim will be to generate high-quality opportunities for sales, by cold call prospecting and qualifying of marketing qualified leads (MQLs) to sales readiness or contact nurture status.

Reporting to the Inside Sales Manager, and as part of the Americas Inside Sales organization, you will drive sales funnel size and health and maximize sales funnel contributions for our field sales team.

Engage with new and existing customer contacts that have expressed an interest in Waters DMPK solutions, identify their needs and generate business opportunities through the conversion of MQLs to the state of sales readiness or to contacts for nurture.

• Cover a range of product and solution offerings, aligned with current marketing campaign and DMPK product portfolio messaging and focus.

• Complete the necessary information in our customer relationship management system (Salesforce) to allow for ongoing nurture of customer contacts in future marketing and business development activities, and/or seamless handover to account managers for opportunity development.

• Through high-quality customer and prospecting interactions via phone calls, video conferencing, and email: identify, understand, document, and communicate market and competitive insights.

• Work to meet or exceed lead qualification key performance indicator targets as set by the Inside Sales Manager, aligned with service-level agreements between sales, marketing, and demand generation.

• Collaborate with the Americas field marketing and sales organizations to ensure customer and business success vs annual operating plans.

• Prospecting new DMPK customers across assigned regions to fill the sales pipeline

• Follow-up of development and projects of existing and new customers to drive business growth

• Identifying customer business problems and translating them into solutions while promoting the Waters DMPK portfolio

• Working closely with sales teams and marketing to incorporate initiatives to drive adoption of new DMPK products to new accounts, contacts and key opinion leaders (KOL)

• BSc or higher in an analytical or life science-related discipline.
• Sales, tele- (inside) sales, business development, or marketing experience preferred.
• Familiarity with the market of analytical instrumentation and/or Waters’ primary customer market segments.
• Knowledge of chromatography, mass spectrometry, and related consumables and software is advantageous.
• Knowledge or experience with Salesforce and/or Marketo is valuable.

Key Skills and Competencies:

• Outstanding verbal and written communication.
• Excellent interpersonal skills.
• Ability to work in an organized, accurate manner.
• Resilience and tenacity.
• Quick and enthusiastic learner.
• Evidence of effective collaboration & networking skills.
• Ability to interact with and influence customers across organizational levels.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.