Inside Sales Representative I

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Inside Sales Representative I
Appleton, WI

Interested to learn about Voith? Check out our video “Voith careers” on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary:
In this role, you will be responsible for generating and qualifying leads, maintaining customer relationships, and driving revenue growth through phone, email, and online communication channels. The ideal candidate will possess strong communication skills, a passion for sales, and the ability to thrive in a fast-paced environment.

Responsibilities:

Lead Generation & Qualification:

• Identify and target potential customers through various channels, including inbound calls, outbound calls, emails, and social media.
• Qualify leads by understanding their business needs, challenges, and buying intent.
• Maintain accurate records of all interactions in the CRM system.
• Oversee the development of quotes and drive for fast efficient quoting to end customer

Sales Presentations & Demos:

• Be the expert in E-Business web shop for our key customers
• Setup and discuss potential inventory strategies and long term business strategies
• Travel to customer sites as needed. 3-5 times per year

Relationship Management:

• Build and maintain strong relationships with current and potential customers.
• Understand customer needs and provide tailored solutions to help them achieve their goals.
• Follow up with leads and customers to ensure satisfaction and repeat business.

Sales Targets & Reporting:

• Provide regular updates to management on progress toward sales goals and key performance metrics.
• Maintain accurate and timely sales activity reports in CRM systems.

Collaboration with Team:

• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads.
• Share market insights and customer feedback with the team to improve strategies.

Customer Support:

• Address customer inquiries, resolve issues, and provide exceptional customer service.
• Ensure a smooth handoff to the account management or customer success team as necessary.
• After hours phone support on a rotating basis.

Required Skills/Abilities (Example – modify as necessary):

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Bilingual (English/Spanish) preferred not required.

education and experience (Example – modify as necessary):

• Proficient with SAP or similar ERP software.
• 5 years or more related experience required.

• Experience with paper equipment or OEM manufacturing

• A technical school or college level degree and or equivalent experience desired.

Physical Requirements (Office Example – modify as necessary):

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

* This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.