Integrated Warehousing Services (IWS) – Operations Support Manager

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Job Title: Integrated Warehousing Services (IWS) – Operations Support Manager

Job Location: Atlanta, GA

DHL Global Forwarding manages the flow of goods and information across customers’ global supply chains through air, ocean, and ground transportation, customs brokerage, and dedicated warehousing and distribution solutions. As part of Deutsche Post DHL-the world’s leading logistics company operating in more than 220 countries-we offer global reach, industry expertise, and exceptional career opportunities. Learn more at: http://www.dhl-usa.com/en/careers/jobs.html

position Overview

The IWS Operations Support Manager provides centralized back-office support to strengthen operational compliance, performance visibility, and administrative efficiency across the IWS network. This role plays a key part in maintaining the integrity of operational processes and supporting daily execution through KPI management, SOP governance, contract renewals, vendor audits, and workflow administration. By consolidating these functions, the role ensures accurate reporting, improved operational performance tracking, and consistent Application of IWS standards nationwide.

Key Responsibilities

• Develop, maintain, and publish operational KPI dashboards to support leadership decision-making.
• Administer full lifecycle SOP management, ensuring timely updates and compliance with IWS product standards.
• Coordinate customer and vendor contract renewals, supporting all documentation and compliance requirements.
• Prepare collections reports, support resolution activities, and manage escalations with Finance.
• Manage Bizagi workflow entries, approvals, and data integrity to support operational governance.
• Conduct vendor audits, track corrective actions, and support vendor performance reviews.
• Provide general operational support to stations, customers, and internal teams to resolve administrative issues.

Skills & Qualifications

• 3-5 years of operations support, warehousing compliance, or logistics administration experience.
• Strong analytical skills with experience in KPI reporting, workflow tools, and audit documentation.
• Excellent organizational and multitasking capabilities with a focus on process accuracy.
• Ability to collaborate across functions and support highvolume operational environments.

 

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