Integration Consulting Specialist

Job Title

Integration Consulting Specialist

Integration Consulting Specialist

Location: San Jose, Bogota

Job family: Product/Solution Integration

About Your Business Area/Department :

The Shopping Consultancy Team focuses on providing expert integration consulting services. This department is dedicated to enhancing the travel shopping experience through advanced technology solutions, ensuring seamless system integration and service delivery tailored to the travel market’s needs. It’s a dynamic team driving innovation and efficiency in the travel industry.

Summary of the role:

In this dynamic role, you’ll empower some of the world’s largest travel agencies and travel industry IT players, leveraging your top-notch consultancy skills to integrate Amadeus systems and deliver unparalleled travel shopping experiences.

In this role you’ll:

Role Overview:

You will play a critical role in supporting our sales organization, providing expert advice and consultancy to our customers, and ensuring seamless integration of Amadeus systems. Your contributions will directly impact on our business and help foster strong customer relationships.

Key Responsibilities:

• Pre-Sales Support:
• Autonomously support the sales team by performing demos and analyzing customer business flows.
• Propose tailored integration solutions to meet customer needs.
• Customer Consulting:
• Provide expert advice on integration activities between Amadeus and customer systems.
• Offer functional support and resolve problems within integration projects.
• Ensure the submission of Statement of Requirements (SOR) or Change Proposals (CPR) to Product Management.
• Coach Integration Consulting Specialists, especially in complex cases.
• Post-Integration Support:
• Ensure high-level product adoption by assisting customers with daily activities.
• Identify, prioritize, and address critical issues, problems, and root causes.
• Present complex analysis results during client meetings.
• Identify potential upsell opportunities for consulting and optimization missions.
• Process Improvement:
• Propose and follow up on internal process improvements.
• Recommend and implement tools/techniques for process automation.
• Service Design (Occasional):
• Contribute to the creation of User Stories and review product specifications.
• Validate serviceability deliveries and maintain comprehensive documentation.
• Build, store, and track services documentation, including implementation guides and how-tos.
• Provide regular status updates to ensure global coverage and foster synergies within the Construction Domain.

By focusing on these core areas, you will ensure the success of integration projects and help our customers maximize the value of Amadeus products and solutions.

About the ideal candidate:

We are looking for a motivated and experienced professional to provide consultancy on our Low Fare Search portfolio. As an ideal candidate, you will bring a blend of technical expertise, industry knowledge, and strong interpersonal skills.

Minimum Qualifications:

• Education: University degree (4 to 5 years) or equivalent qualification.
• Experience: At least 5 years of experience in a related field, with a focus on technical consulting, integration, and support.

Key Skills and Abilities:

• Technical and Functional Skills:
• Knowledge of Amadeus products and system architecture is highly desirable.
• Proficiency in network and protocols knowledge.
• Familiarity with the travel industry and Air shopping products is a plus.
• Experience in cross-functional processes and the development cycle.
• Core Competencies:
• Communication: Excellent written and spoken English, with strong presentation skills in a high-tech environment.
• Multicultural Approach: Proven ability to work effectively in a multicultural work environment.
• Customer Focus: Strong customer service orientation with good customer contact skills.
• Analytical Skills: Ability to think analytically and conceptually.
• Project Management: Capability to drive projects independently, demonstrating strong organizational and project management skills.
• Influence: Ability to influence and collaborate effectively across functions.
• Personal Attributes:
• Autonomy and Initiative: Self-starter with the ability to work independently and take initiative.
• Flexibility: Adaptability to change and willingness to embrace new challenges.
• Accountability: Proactive and responsible approach to work, ensuring tasks are completed efficiently and effectively.
• Interpersonal Skills: Excellent relationship-building skills and the ability to work well in a team environment.

Additional Skills:

• Languages: Proficiency in Spanish and/or Portuguese is a big plus.

By bringing your unique blend of skills and experiences, you will contribute to the success of our integration projects and help our customers maximize the value of the Amadeus Master Pricer portfolio.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. 
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

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