Intern – Office of the Customer – Pittsburgh, PA

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This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Wexford, PA.

Currently attending a college or university in the field of Marketing, Finanance, Accounting, and Communications.

Coursework completed in these fields a plus.

Work experience in an office environment is a plus.

SUMMARY:

The Office of the Customer Internship offers a dynamic opportunity to gain hands-on experience across multiple customer-focused departments. Interns will collaborate with teams such as the Customer Care Center, WesPay, Customer Experience, Customer Relationship Management (CRM), Branch Distribution, Retail, and other key functions within the Office of the Customer.

This role provides exposure to a wide range of business operations and strategies designed to enhance customer satisfaction and engagement. Interns will have the chance to apply the knowledge and skills acquired during their collegiate studies to real-world projects, while also learning best practices and strategic approaches that shape a well-rounded business professional.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to maintain confidentiality and discretion regarding bank client information and bank policy and procedure.

Basic analytical, problem-solving and decision making skills.

Detail oriented with good organizational skills.

Ability to work independently and meet communicated deadlines.

Team player with a positive outlook.

Demonstrates professionalism and applies collegiate knowledge to real-world business challenges.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assists management team with execution of day-to-day operations of assigned department.

Completes tasks and assigned projects according to established completion dates.

Develops and collaborates knowledge and understanding across multiple departments and Bank functions.

Contributes to a team environment to service customer or business needs to support the success of the department and Bank.

Develops knowledge and understanding of compliance and regulatory issues, policies and guidelines within the department and Bank.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential.

Provides exemplary customer service in person, by email or by telephone.

Supports CRM data analysis and reporting to ensure accurate and actionable insights for business decisions.

Engages in research and benchmarking to identify best practices and innovative solutions for customer care.

Prepares and delivers presentations and reports to showcase findings, recommendations, and project outcomes.

Other duties may be assigned.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Office products including Word and Excel.

Proficient computer skills and the ability to learn various Banking Software programs.

Willingness to learn new technologies.

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