International Operations Manager

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Description

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UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.  UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

You play a leading role in achieving key results which have an impact on the overall  economy, efficiency and effectiveness of Country Office operations, and the functioning of  UNFPA in line with the use of corporate resources in the following areas:  

Financial Services :

• Procurement and Logistical Services
• ICT
• UNFPA Personnel safety and security
• Implementation of the UN agenda on common services and joint procurement
• Administrative Human Resources Support in coordination with the Division of Human Resources.
• You are accountable for supporting the effective development and delivery of an innovative and far reaching new Country Programme (2025-2029) focused on safeguarding and investing in human capital development and supporting the Government and its people in building demographic resilience across the humanitarian, recovery and development responses.  The Ukraine Country programme is substantive and complex regarding significant operational day-to-day management, oversight and with a strong results-based focus.
• Through delivery of effective programmes, including in emergency settings, you serve on the frontline, supporting the organization’s ability to deliver high quality results. Your ultimate accountability is to the people that you serve; the most vulnerable, excluded, or marginalized and for the causes that you serve, human rights, sustainable development and humanitarian relief.

You would be responsible for:

• Strategic direction of UNFPA operations
• Contribute to the delivery of the country programme, and ensure overall operations are carried out effectively, in a transparent manner and in compliance with established policies, procedures and rules
• Ensure annual and longer-term management targets, at the UNFPA corporate and Country Office level are met
• Determine optimal approaches for improving effectiveness and efficiency of business management, fostering innovation and furthering operational excellence
• Drive knowledge management practices within the office
• Build capacity of staff through coaching and mentoring on operations management relevant for programme implementation and sound project management.
• Day-to-day management of UNFPA’s operations
• Financial Management: ensure the integrity of financial systems, review of budget requirements and the consistent application of rules and regulations
• Supervise operations staff demonstrating performance appraisal and transparent leadership approaches that support a culture of growth and development, where good performance is incentivized and underperformers are held to account
• General Administration: Oversee official travel of all personnel based at the duty-station, logistics and premises; establishment of work plans, and monitoring of the achievement of results in collaboration with programme staff;
• Ensure high-quality provision of procurement and other project support services; monitor quality and timeliness of services provided by Service Providers
• Routinely monitor financial exception reports for unusual activities, transactions, and alert HQ to any unusual transactions
• Facilitate Human Resources Administration
• In coordination with the Regional Human Resources Business Partner (HRBP), ensure delivery of timely HR administration as the Human Resources Focal Point for all Regional  Office  personnel, including monitoring and reporting on attendance.
• Provide accurate and timely advice to management and staff on administrative HR processes.
• Liaise with the HRBP on all HR issues needing to be addressed by DHR.
• Keep abreast, research, benchmark, and implement global HR procedures of assigned Human Resources Services  as well as all related HR policies.
• Be the CO Focal point for GSS feedback and implementation of the GSS related learning afternoons.
• Liaise with UNDP counterparts for correct Benefit and Entitlements, including payroll management, leave monitoring.
• Become an expert in the use of the ERP system to ensure the timely processing of all financial and HR transactions.
• Support and coordination of UNFPA’s common services
• Provide policy support, guidance and advocacy at the country level on development, establishment and management of common services with other participating UN organizations/ agencies
• Ensure that common services and joint arrangements benefit UNFPA in its objective to provide efficient and economical support services to the implementation of the country programme.
• Safety and security of UNFPA staff and premises
• Support staff safety by driving compliance with UN Minimum Operating Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS)
• Represent UNFPA in Operations Management Team (OMT) meetings, ensuring that UNFPA interests are respected and value for money for goods and services are in line with best business practices.
• Partnership building on operational issues
• Represent UNFPA in inter-agency administrative meetings and ensure smooth cooperation between agencies on joint undertakings such as hardship questionnaires and salary surveys
• Identify new approaches and measures to further enhance UNFPA delivery capacities, professional management and cost-effectiveness
• Promote a client-oriented approach among all operations staff
• Carry out any other duties as may be required by the County Representative, Regional Office management or Headquarters.

Qualifications and Experience: 

Education:  

• Postgraduate university degree in any of the following disciplines: Public Administration or  Business Administration, Economics, Management or other related field.

Knowledge and Experience: 

• 7 years of experience in development in a governmental, multilateral or civil society organization in a multi-cultural setting, including 3 or more years’ experience in managing teams in a complex organizational setting
• Ability to build strong relationships with clients, focus on impact and result, and respond positively to feedback
• Solid knowledge in procurement, financial and human resources management, contract, asset, and information and communication technology
• Ability to lead business process re-engineering, to implement new systems, and to positively affect staff behavioural/ attitudinal changes
• Ability to lead strategic planning, results-based management and reporting, formulation and monitoring of projects/programmes
• Experience in international development and dedication to the principles of the United Nations
• Field experience is essential; humanitarian context is an asset.
• Demonstrated ability to sustain and advance current partnerships
• Demonstrated ability to provide strategic vision and focus by successfully communicating and implementing priorities based on clear deliverables.
• Demonstrated ability to take responsibility for team decisions, providing the rationale as appropriate.
• Demonstrated ability to provide team managers with the needed direction to achieve results and hold them accountable.

Languages: 

• Fluency in English is required. Any other UN languages (Arabic, Chinese, French, Russian or Spanish) are desirable.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2003/job/26877

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