International or National Change management consultant to support staff through transition, Kinshasa, Democratic Republic of Congo

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a champion 

Following the finalization and approval of the new Country Program Document (CPD) 2025-2029, the country office has finalized the review of its Country Program Management Plan (CPMP) to define the management and staffing structure required to meet the commitments made under the new CPD.

Also, the DRC office has gone through several CPMP processes in the last years with important impact on the staff, such as lack of trust in the Organization processes, fatigue and resistance to change.

Thereof, the country office deemed it necessary to acquire external expertise to accompany the office in the implementation of this new CPMP, delivery key resources and support to impacted staff, and change management.

How can you make a difference? 

The Change Management consultant will assist the UNICEF DRC Office in implementing its PBR results by delivering transition support to impacted staff and re-alignment of its human resources structure and associated workforce that would enable the effective delivery of agreed programme results from both a programmatic and operational perspective.

The selected consultant will focus mainly on the programme and operations structure vis-à-vis staff, facilitate workshops or one-on- one coaching sessions, develop tailored coaching programs – including changes to business processes, overall office structure best practices, systems and technology, job roles and necessary capacity building.

The primary responsibility of the role will be creating and implementing change management strategies which includes a strategic HR transition plan for all staff with special consideration. The Change Management Consultant will work to streamline HR processes to enhance employee engagement and retention and support the change management initiatives to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact the organization to increase benefit realization, value creation, and the achievement of results and outcomes.

The Consultant will report directly to the Chief People and Culture and will work with many other functions, hiring managers and the Division of People Culture at HQ to succeed.

The consultant will provide direct support and coaching to Heads of sections, hiring managers and supervisors in helping them fulfill their role of change sponsor as they work with their direct reports through transitions. In this regard, the consultant will be responsible for:

• Developing a comprehensive HR transition strategy and plan with key milestones.
• Providing training materials and support to employees.
• Coordinating all Task Teams (Internal & External) to ensure required outputs are realized.
• Monitor transition timeline and ensure full compliance of the stated activities/tasks.
• Identifying staff at risks and anticipate mitigation measures for a tailored support.
• Providing regular updates and results as well as present findings in a logical and easy-to-understand manner.

The consultant will be supervised by the Chief People & Culture (P&C) and work in close coordination with the P&C team to facilitate a smooth transition to the new office structure, ensure all employees are informed, engaged, and supported through the change, while minimizing disruption to business operations during the transition. The consultant will also collaborate across the sections and the senior management for review, consolidation, and final clearance.

Deliverables will only be considered final when approved by the Chief People & Culture and senior management.

To qualify as an advocate for every child you will have… 

Education:

• An advanced university degree (master’s or higher) in Social Science, Communications, Education, International Relations, Human Resources, Organizational Development, Humanities, Organizational Change Management, Development Studies, or related area.
          *A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in            lieu of an Advanced University Degree.

Work Experience:

• A minimum of 8 years of relevant professional work experience at the national and international level is required, of which at least 3 years should be of mid-management level experience with supervisory responsibilities.
• Experience and knowledge of change management principles, organizational development and restructuring, methodologies, and tools.

Skills:

• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Strong communication and interpersonal skills.
• Ability to influence others and move toward a common vision or goal.
• Developing country work experience and/or familiarity with emergency.
• Language: Fluency in French is required. Knowledge of English or a local language.

Please indicate your all-inclusive (lump sum) fees in USD against the deliverables listed above, including all associated administrative and travel costs (if applicable), in the cover letter. The office selects the individual based on best value for money.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

 Financial Offer Outline_Change Management Consultant.docx

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility jobs-near-me.org UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations, or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.