International Private Banking Relationship Manager

Job title:

International Private Banking Relationship Manager

Company

Lloyds Banking Group

Job description

End Date Thursday 19 December 2024Salary Range £31,151 – £32,790Flexible Working Options Hybrid Working, Job ShareJob Description Summary The RM is responsible for delivering pipeline and income growth from their portfolio of clients as well as providing exceptionally high standard of customer service. Failing to backfill this role could lead to delayed client response times and poor customer experience, client complaints, operational errors, risk business Key Performance Indicators and hinder business growth which is a critical aspect of our IPB strategy. To allow us to grow the business further we require a dedicated RM who can concentrate on proactively growing our business.$#4313904#$Job DescriptionJOB TITLE: International Private Banking Relationship ManagerSALARY: £31,151 for IOM and £42,484 for JerseyLOCATION(S): Isle of Man or Jersey.HOURS: Full time (35 hours a week, Monday to Friday)WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.About this OpportunityThis is a great opportunity to join the Islands Team, the fastest growing business in LBG. It’s a really phenomenal time to join us and make a real difference.As an International Private Banking Relationship Manager, you’ll be using your excellent communication skills to engage with our customers to create the best experience and provide a high level of customer service.From Day 1 you’ll receive all the training and support you’ll need.Being our business representative who’ll build long lasting and sustainable relationships within our global customer base. You’ll discover opportunities to match customer needs against our products available to them, in their country or residence, using appropriate skills and decision making.In the role of Crown Dependencies International Private Banking Relationship Manager, your exceptional communication skills will be essential in engaging with our customers to ensure optimal satisfaction and provide superior customer service. Assisting customers to register for our digital offering and use customer feedback to understand and improve our customer’s experience.You’ll actively manage a portfolio of valuable customers, nurturing close relationships and delivering exemplary service that meets their financial needs, with a goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.There’s a wealth of opportunities – many of our colleagues go on to gain industry qualifications or careers in the wider Group.About usJoin us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.What You’ll NeedOur brand is trusted and this role, which offers an exceptional relationship management service will deepen that brand affinity. Therefore, you’ll need to have the ability to quickly build relationships, to understand and meet your customer’s needs through a range of services.You’ll need to be hard-working and self -motivated with the desire to deliver great service.You must have strong relationship building skills and confidence to allow for essential stakeholder collaboration.Key skills required for this role are: Customer Focus, Customer Service Delivery, Communicate Effectively, Builds Network and Interpersonal Skills.And any experience of these would be really usefulIdeally previous Relationship Management, banking or business experience where you’ve had to deal with customers.About working for usOur focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?Join our journeyAt Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Expected salary

£31151 – 32790 per year

Location

United Kingdom

Job date

Sat, 07 Dec 2024 01:14:15 GMT

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