Investigations Team Administrator

About the role

Reporting to the Head of Investigations, the Investigations Team Administrator plays a vital role in supporting the Investigations team’s daily operations. This involves managing various administrative and coordination tasks to ensure investigations are conducted efficiently and effectively. Key responsibilities include logging new cases, maintaining correspondence with stakeholders, scheduling Malpractice Committees, preparing evidence packs, monitoring team performance, and tracking expenses.

Location: This is a hybrid role, however travel to your local office may be occasional. Candidates have the ability to work from either our London, Manchester or Hellaby offices and must live within a commutable distance.

Key responsibilities

• Reviewing and logging new cases need to be reviewed on Pearson systems and assigning them to relevant case officer for investigation.
• Draft and send email/letter correspondence to informants (‘whistle-blowers’), those of accused of malpractice, centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
• Maintain records and provide internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
• Maintain records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc) and provide regular reports to internal stakeholders.
• Liaise with the pool of panel members to schedule external Malpractice Committees to determine the outcome of our most serious cases.
• Work with the responsible investigator to compile evidence packs for investigations which are referred to Malpractice Committee for a final determination. The packs must be redacted in accordance with the Data Protection Act and Information Security requirements and then sent to affected parties with accompanying correspondence.
• Assist the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.
• Support the Investigations team by receiving and making telephone calls with informants (‘whistle-blowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
• Provide administrative support to the Investigations team to help the ensure investigations are conducted in a timely, effective and compliant manner.
• Assist the Head of Investigations and other stakeholders in monitoring the conduct of investigations.
• Produce accurate, comprehensive data and information to stakeholders.
• Communicate with internal and external stakeholders in a professional and accurate manner while providing great customer service.
• Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.

What we are looking for:

• Proven experience in an administrative role.
• Demonstrated ability to compile evidence packs and legal bundles.
• Proficient in researching and analysing data to derive informed conclusions.
• Strong organizational skills, with the ability to manage multiple high-priority tasks efficiently.
• Skilled in verbal and written communication with diverse external customers and stakeholders, including handling complex or sensitive matters.
• Capable of delivering quality results under tight deadlines.
• Familiarity with the education sector and its processes would be desirable but not essential.

Your Reward & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• Starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us;
• A generous pension scheme where we match and double what you contribute;
• Maternity, paternity, and family care leave as well as flexible work policies;
• Stock/share purchase options;
• Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;
• Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17625

Read Full Description