JOB DESCRIPTION

Job Summary

Under the direct supervision of the Information Technology Team Leader in Brasilia, and general supervision of the National Resource Management Officer (RMO) in the Brasilia office; and in close coordination with the Information Management Unit and ICT Focal Point at IOM Brazil headquarters. The internship will be based in Brasilia and is being offered for three months.

Key Responsibilities

Learning Objectives

1. Assist in installing, configuring, upgrading, and maintaining systems, tools, and IT equipment (Computers, Smartphones, Satellite phones, Printers, Scanners, Monitors, Modems and Routers);

2. Monitor physical operation of the infrastructure (LAN equipment, wireless equipment, video conferencing equipment) and ISP Links to ensure its continued network services;

3. Providing first level support desk to desk for users with issues and remote support for users in other states;

4. Assist in orientation of users in the use of ICT systems and applications;

5. Assist in backup of data on drives and cloud applications;

6. Assist in keeping an updated inventory of software licenses and IT assets;

7. Give IT assist during IOM events, webinars, and meeting;

8. Support to other ICT activities;

9. Perform other duties as may be assigned by supervisor.

Required Qualifications

Education

Be enrolled in the final two academic year of an undergraduate school program in Computer Science, Information Technology, Information Systems, Computer Networking or any other related field. Or having completed the said program in the last 12 months.

Experience

Applicants are not required to have professional work experience. However, the following competencies are required:

• A good command of MS Office applications and Windows operational systems;
• Knowledge in installing and configuring software and hardware;
• Knowledge in setup of computing equipment and access to LAN and Wireless LAN infrastructure;
• Creativity: takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Skills

• Good organization skills; analytical and creative thinking.
• Proficiency in computer skills: Word, Excel and databases.
• Strong interpersonal and communication skills.

Languages

• For this position, fluency in Portuguese is required (oral and written).
• Working knowledge in Spanish and English is desirable.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Travel required

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Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
3. Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by his/her university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.
4. IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the assignment. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies