Job Overview:

The Case Management Assistant will support the Extended caseworkers in addressing barriers to self-sufficiency for vulnerable refugee and immigrant clients under the PRIME (Promoting Refugee Integration, Mobility and Empowerment) project. This role is designed to provide administrative and casework support in serving single-headed households, survivors of domestic and gender-based violence, older refugees, youth, and other at-risk populations. The Case Management Assistant will work closely with extended caseworker and clients to ensure that clients receive timely and effective services, promoting client autonomy and empowerment while adhering to the goals of self-sufficiency.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist Extended Caseworkers with managing caseloads, tracking client progress, and maintaining accurate client documentation in the Efforts to Outcomes (ETO) database.
• Provide logistical support by scheduling client appointments with healthcare providers, public benefits offices, and other service providers.
• Support clients in navigating healthcare systems, housing services, and public benefits, ensuring they are aware of their rights and responsibilities.
• Collaborate with Extended Caseworkers to develop individualized self-sufficiency plans tailored to each client’s needs and assist in following up on these plans.
• Prepare and distribute materials such as self-sufficiency guides and orientation resources for clients, under the guidance of the Extended Caseworkers.
• Respond to immediate client needs or crises and refer them to the Extended Caseworkers or supervisor as needed.
• Conduct outreach to external service providers to gather information on resources that may benefit clients.
• Maintain up-to-date knowledge of internal policies, procedures, and protocols to ensure compliance.
• Participate in relevant team meetings, trainings, and case conferences to stay informed about program updates and best practices.
• Attending training required of PRIME staff and implement content in work with clients.
• Other duties as assigned by the supervisor.

Key Working Relationships:

Position Reports to: Extend Case Coordinator

Position Supervises: Interns and volunteers related to cases.

Other Internal and/or external contacts:

Internal**:** other IRC Seattle and Seattle program teams, IRC Seattle Finance and Operations teams,

External**:** social service providers.

Job Requirements:

• High school diploma or equivalent required; additional coursework or certification in social services, public health, or related fields preferred.
• Minimum of 1 year of experience in social services, refugee resettlement, or case management support roles.
• Lived experience as a refugee or immigrant, or experience working with refugees and vulnerable populations, strongly preferred.
• Proficiency in a second language in particular immigrant and refugee languages are highly preferred.
• Excellent organizational and time management skills, with the ability to manage multiple tasks and responsibilities.
• Strong interpersonal and communication skills, with the ability to work in diverse and multi-cultural environments.
• Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and the ability to use digital tools for research and data entry.
• Valid driver’s license and access to reliable transportation.
• Commitment to equity, anti-racism, and inclusive practices.

Working Environment***:***

• Standard, professional office environment (flexible remote and in-office)
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.