JOB DESCRIPTION
The Casework Supervisor, HSPRS provides trauma-informed and supportive supervision within the HSPRS program to Caseworkers (Level 1 and Senior Caseworkers (Level 2), as well advises Crisis Case Managers (Level 3). Specifically, the Casework Supervisor ensures onboarding and orientation to the position have been completed; provides weekly supervision; monitors service provision and case notes to ensure quality and adherence to best practices; ensures that appropriate staff are notified of cases of concern within a timely manner; writes monthly reports; monitors data; and ensures all staff are updated on changing policies, procedures and regulations that may impact their work, and convenes regular staff meetings. The Casework Supervisor, HSPRS helps ensure that services delivered by staff are of quality and in the best interest of the child, and that the number of children and families receiving services meet contractual requirements.
Major Responsibilities include but are not limited to:
- Supervise between four and six staff Caseworkers (Level 1) and Snr. Caseworkers (Level 2).
- Advise as appropriate Crisis Case Managers (Level 3).
- Monitor case management service provision including reviewing documentation for accuracy and timeliness, ensuring number of cases falls within established guidelines, and that policies and procedures are being followed.
- Act as a point of escalation for staff with complex cases, cases of concern, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
- Ensure case managers have been appropriately onboarded and oriented to their position and provide regular professional development in case work and client facing skills to staff.
- Monitor data and writes monthly reports to ensure the Regional Manager has a good understanding of numbers served, cases of concern, trends, challenges, opportunities, and any other issues of note.
- Act as a community liaison to build a durable referral network for services and supports.
- Works to create a sense of teamwork even when staff are working remotely in different geographic areas.
- Build and maintain relationships with community services providers in relevant areas.
- Maintain accurate records in electronic case files and required databases.
- Submit required reports and documentation in a timely manner.
- Use a child centered, developmentally appropriate and trauma-informed approach to address the needs and concerns of children and sponsors.
- Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
- Ensure the confidentiality of children and their cases.
Job Requirements include but are not limited to:
- Must possess a master’s degree in the behavioral sciences, human services or social services field; or a Bachelor’s Degree plus at least three years of progressive employment experience that demonstrates supervisory and case management experience.
- Minimum of one year of supervisory experience, including program oversight, review and monitoring of cases, and compliance with contractual obligations
- Experience providing Home Study and Post-Release Services case management.
- Excellent verbal and written communication skills
- Proven ability to manage complex client situations centering client safety and child protection principles.
- Experience analyzing data and writing reports.
- Knowledge of federal, state, and local community social service systems as well as how to build a map of community referrals.
- Demonstrated success working in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms
- Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No requirements