JOB OVERVIEW:

The Cuban/Haitian Entrant (CHE) Caseworker provides trauma-informed services to qualified Cuban/Haitian Entrants to support a positive client experience that assists clients to achieve stability and move toward healthy community integration. The CHE Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

MAJOR RESPONSIBILITIES:

• Conduct initial needs assessments and build individualized service plans for all members of the household.
• Assess and monitor client progress to support achievement of established goals, address challenges, and ensure that available resources are appropriately used.
• Ensure program requirements are met, including completion of all required documentation and case note, case file maintenance, and timely delivery of required services.
• Collaborate with other IRC departments to ensure that all applicable services are delivered to clients.
• Collaborate external service providers to develop and manage relationships for the benefit of clients. Develop local resources for clients and share contact information across programs.
• Participate in regular training and communities of practice to remain up to date on program and policy developments relevant to delivery of client services and program compliance.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead activities for volunteers and/or interns.
• Other duties as assigned.

KEY WORKING RELATIONSHIPS:

Position Reports to: Resettlement Manager

JOB REQUIREMENTS:

• High school diploma required; bachelor’s degree in social work or a related field, preferred.
• Fluency in both English with strong verbal and written communication skills, required.
• Native in Spanish, French, or Haitian Creole, required.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• US work authorization required.

WORKING ENVIRONMENT:

• A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Position hours are Monday-Friday, 9:00am-5:00pm.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.