SCOPE OF WORK:

IRC believes that designing our strategies and programs based on clients’ particular needs and preferences is one of the most critical drivers of impact. We also believe that we have a role to play in working with clients so that they can engage as an equal, influential partner both with IRC and in the broader community through advocacy. The Client Voices Promoters will play a key role in supporting client engagement, and feedback initiatives at the local level. Promoters will work to bring together multi-ethnic, multi-racial and multi-sector constituencies to build the power of refugees and immigrants and the organizations that serve them to ensure their sustainability and improve people’s lives.

RESPONSIBILITIES:

• Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions.
• Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
• Identify and implement preferred client engagement and feedback methods tailored to community needs.
• Act as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership.
• Support client participation in discussions with external partners to amplify their influence on broader community strategies.
• Attend community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement.
• Organize and facilitate leadership and civic engagement training sessions to empower clients as advocates and community leaders.
• Coordinate community events and focus groups to encourage active client involvement in IRC decision-making processes.
• Ensure alignment with IRC’s client complaints and feedback policies, supporting consistent and ethical practices.
• Maintain accurate records of feedback and engagement initiatives to track progress and inform future strategies.
• Proactively engage with clients and raise their issues to IRC leadership to inform organizational priorities.
• Perform additional tasks as assigned to support IRC’s mission and client-centered programming.

JOB REQUIREMENTS:

• Undergraduate degree preferred, in relevant field of study.
• Minimum 3 years of work experience.
• Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
• Community outreach experience preferred.
• Strong written, oral, and interpersonal communication skills: the ability to communicate effectively and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to a varied public required.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required.
• Fluency in English, both verbal and written, is required. Fluency in other languages and cultures of the local refugee population is strongly preferred.
• A valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area required.

Working Environment:

• Combination of working in a standard office environment and work in the community including meetings with community partners.
• Occasional weekend and/or evening work required.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.