Job Overview: The IRC in Turlock seeks a Financial Capabilities Supervisor to support its Economic Empowerment programming for refugees and other immigrants. Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach that knowledge to others. The Financial Capabilities Supervisor is responsible for assisting clients in developing plans that help them reach their goals and achieve financial stability. The Financial Capabilities Supervisor will oversee the provision of all financial coaching and counseling service delivery while also providing one-on-one coaching and conducting classes and workshops on topics such as budgeting, credit building, banking, and financial products.

Responsibilities include, but are not limited to:

Staff Management

• Provide leadership, development support, and supervision to direct service staff by leading team meetings; providing individual supervision, coaching, and goal setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
• Ensure compliance of self and financial capabilities team with all policies, procedures, and protocols of the agency.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Turlock.
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Client Services

• Assist clients in assessing and resolving current financial challenges while providing a wide lens on
• Work with the Financial Capabilities team to ensure that any changes to clients (new job,
• Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics should be relevant to the community and may include topics such as budgeting, savings, banking products, credit building, and identity theft.
• Capture client success stories their financial health to shift the approach to proactive financial management new benefit and change in credit score) are properly documented in relevant systems.

Program Oversight

• Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking, and other areas of administrative compliance.
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
• Monitor progress toward programmatic performance requirements and encourage the employment team to achieve these goals. This includes program implementation, oversight, monitoring, and evaluation for all grants in the portfolio.
• Produce high-quality program reports for IRC headquarters and funders in a timely manner.
• Assist in grant writing activities and development of new program opportunities.

Team/Office Participation

• Participate in program meetings, staff development activities
• Work as part of a team to provide comprehensive, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Represent IRC’s Financial Capabilities program in the local community; develop and maintain strategic partnerships with community organizations such as financial opportunity centers, housing agencies providing pathways to home ownership, consumer advocates and legal aid providers, and other relevant stakeholders.
• Other duties as assigned.

Position Reports to: Economic Empowerment Manager
Position directly supervises: Microenterprise Business Counselor, Youth and Family Specialist, and Auto Education Specialist.

Indirect Supervision: N/A
Other Internal and/or external contacts:

Internal: Collaborate closely with other departments where the client caseload overlaps, including communicating with other department managers. Coordinate with the Finance, Community Relations, and Development teams as needed.

External: Community-based organizations, asset-building coalitions, funders

Job Requirements:

• At least two years of related professional experience in financial capabilities, asset-building, or related field
• Experience in a non-profit setting and prior experience working in financial capabilities space a plus
• Experience managing staff and/or volunteers
• Experience working in a diverse, and non-traditional setting with the diverse client base
• Strong knowledge of and interest in household/personal finance
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
• Fluency in English, both spoken and written; bilingual ability preferred. Preferably in Spanish, French, Arabic, Dari/Farsi and/or Pashto.
• Exceptional organizational skills with proven attention to detail.
• Proven ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work both independently and in a dynamic, cross-functional team structure
• Demonstrated ability to work effectively with stakeholders at all levels
• Ability to manage and work through change in a proactive and positive manner.
• Ability to travel regularly throughout the Stanislaus County
• The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Working Environment***:***

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.