JOB DESCRIPTION

Job Overview: The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services and referring them to external service providers. The Intake Specialist is also responsible for reception services for the IRC office in Louisville.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.
• Maintain up-to-date knowledge and eligibility criteria on all programs offered by the IRC, including but not limited to Kentucky funded programs, federally funded programs such as the Matching Grant program and Temporary Assistance to Needy Families (TANF).
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Detail each client interaction in accordance with established requirements. Input client information in databases(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Kinyarwanda, Swahili, Somali, Arabic, Burmese.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements