JOB DESCRIPTION
The Preferred Communities Casework Assistant supports the ICM and SCM team in providing strengths-based, client-centered case management services to a wide range of especially vulnerable refugee, asylee, and other eligible clients, including but not limited to single-headed households, survivors of domestic violence and gender-based violence, older individuals, youth and young adults without parents or permanent guardians, individuals experiencing mental health or psychological difficulties, individuals with physical disabilities or medical conditions, unanticipated arrivals and secondary migrants, and individuals who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to address barriers and support the implementation of service plans to meet individual client needs and preferences in accordance with client eligibility and program requirements.
Major Responsibilities:
Responsibilities include, but are not limited to:
•Assist in intake assessments, enrolling clients, and determining eligibility at intake; if clients are found to be ineligible for services, provide relevant referrals.
•Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
•Assist in mapping out community resources and making client referrals to community partners.
•Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
•Conduct community outreach to service providers to ensure client needs are met.
•Support ICM and SCM teams in response to client crises.
•Assist clients and ICM and SCM team members in requesting financial assistance when applicable and track the financial assistance received in the client’s case file.
•Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
•Attend relevant trainings and meetings at the local and national level.
•Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
•May train and lead the activities of volunteers and interns.
•Other duties as assigned.
Job Requirements:
Education: Associates or Bachelor’s degree in social work, public health, or related field of study preferred.
Work Experience:
•Relevant professional experience with similar populations and/or client needs strongly preferred.
Demonstrated Skills & Competencies:
•Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
•Demonstrated success working and communicating effectively in a multi-cultural environment.
•Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
•Attention to detail and accuracy in work product.
•Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred. Strong preference for proficiency in Spanish.
•Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
•Preferred but not required: Valid driver’s license and access to a personal, insured vehicle.
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No requirements