JOB DESCRIPTION

Job Overview: The Senior Employment Specialist assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment by guiding them through employment preparation, coordinating job placements, and other career advancement services.  In addition to serving a complex client caseload, the Senior Employment Specialist trains, guides, and mentors colleagues and supports program quality assurance efforts.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Conduct intake, assessment and provide program orientation to clients eligible for employment services. Develop comprehensive employment plans and budget strategies for each employable adult.  Provide job readiness and job search coaching and connect clients with job opportunities.
• Develop and cultivate long-term relationships with area employers and staffing agencies to identify appropriate employment opportunities for clients.
• Assist clients and employers as necessary with post-placement issues and continuing employment needs.
• Monitor client job performance, wage levels, and related metrics.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Provide employment Services to clients who have been in the USA for more than 8 months but less than five years under DHS.
• Ensuring that all the DHS required documentation and case notes are input on RPGIS database.
• Maintaining regular six months, and one year follow-ups with clients after being employed.
• Initiating Family Self-Sufficiency Plans FSSPs for each individual within the household with case notes per person.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Train new team members and provide guidance to colleagues on day-to-day challenges.  Carry out program quality assurance activities as requested.  May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Minimum 2 years of experience successfully providing job readiness and placement services to refugee populations required; minimum of 3 years’ experience strongly preferred.
• Prior experience in onboarding and training staff and supporting quality assurance efforts a plus.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements