IT Asset Manager (

Job Number:

25001338)

Computing and Information Services

Grade 7: – £38,784 – £46,049 per annum

Open-Ended/Permanent – Full Time

Contracted Hours per Week: 35

Closing Date

: 03-Oct-2025, 3:59:00 AM

Disclosure and Barring Service Requirement: Not Applicable.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? – Information Page.

The Role and the Department

The Computing and Information Services (CIS) has an annual operational budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations; Information Systems, and Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at https://www.durham.ac.uk/digitalstrategy

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who work well in teams. The department works in a hybrid capacity depending on the job role and individual personal requirements.

The department is looking to appoint an ITAM Manager to join the Asset Management team.

The ITAM Manager will provide oversight and delivery of the full lifecycle management of the university’s IT assets, with a joint focus on software licensing and the oversight of IT hardware assets. This role requires a blend of technical, administrative, and strategic skills, including legal and financial acumen. The IT Asset Manager will be a key point of contact for matters related to IT asset inventory, compliance, and procurement. They will work closely with various university departments, including finance, procurement, and legal, to ensure the university’s software and IT assets are managed efficiently, cost-effectively, and in full compliance with all regulations and licensing agreements.

The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House – Durham University

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year. The University closes between Christmas and New Year.
• We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS).
• No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost-effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand-new electric or hybrid vehicle with savings on tax and National Insurance.
• We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
• Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
• We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community.
• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
• Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits.
• If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest-free loan scheme to pay for dependant visas.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

1. Educated to degree level (or equivalent experience).

2. IT asset management including – software asset management, hardware asset management, software procurement and software licencing aligned to industry standards such as ISO/IEC 19770-1.

3. Experience of delivering, operating within guardrails and set processes, and developing specialist software and hardware asset management services and maintaining accurate inventories.

4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues based on an in-depth understanding of software licensing and compliance.

Skills/Abilities/Knowledge

5. Excellent spoken communication skills to drive value through negotiation with vendors and with various organisational stakeholders where assets are a duplication within the overall estate.

6. Excellent written communication skills to be able to write reports such as cost, risk, usage reports for vendor management conversations, and portfolio recommendations.

7. Ability to solve problems and decide on and plan appropriate solutions, including proven analysis skills to undertake market analysis of software and hardware assets to determine the best value propositions and to analyse and understand legal contracts, working with legal services as appropriate, to highlight and raise areas of concern.

8. Strong financial acumen to support the setting of budgets and operating within set financial limits.

9. Strong administrative skills with an ability to raise purchase orders for new assets and renewals.

10. Strong digital competence across a range of digital devices and apps including IT Asset tracking Tools – e.g Snow, Xensam, ServiceNow, or UniDesk.

11. An ability to develop effective working relationships, both internally and externally.

12. Committed to continuing professional development to maintain professional recognition.

13. Knowledge and experience of health and safety issues

14. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.

Desirable Criteria

1. Achievement of recognised industry and professional standards supported by relevant courses or certifications [e.g. ITIL Foundation, IAITAM CITAM – Certified Asset Manager, CHAMP Certified Hardware Asset Professional, PITAM – Practical IT Asset Manager).

2. Experience of conducting audits and ensure compliance with ITAM policies.

3. Ability to play a key role in the delivery of infrastructure projects.

4. Experience of implementing policies and procedures, and supporting ITAM service improvements.

5. Experience of participating in internal or external networks to share and discuss good practice and develop strong and productive working relationships.

How to Apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

What you need to submit

• A CV: and
• A supporting statement or covering letter which outlines how you meet all of the criteria within the Person Specification.

Contact details

For a chat about the role or any further information please contact Andy Gerrard – Senior IT Asset Manager – andrew.j.gerrard@durham.ac.uk

Typical Role Requirements

Service Delivery/Development

• Show a commitment to equality, diversity and inclusion, and the University’s values.
• Provide specialist advice and guidance relating to your professional area of expertise in line with the University’s policies, regulations and values.
• Operate as a point of expertise for colleagues and other stakeholders, helping to interpret and resolve complex software licencing model problems.
• Manage the delivery of software purchases and renewals across the University to a high standard.
• Provide the best possible service by continually reviewing what is required from staff and others who you work with and contribute to ideas and service improvements.
• Provide specialist knowledge and support when interpreting and analysing complex data and information sources.
• Look for ways to improve processes, techniques and outputs/results across all areas of your work.
• Identify any learning needs that should be met by the IT Asset Management Service and design activities and arrange any training.
• Ensure safe working practices by monitoring and updating risk assessments and safety procedures.

Planning and Organisation

• Plan, manage and deliver assigned projects and activities using appropriate techniques, tools and protocols to deliver agreed objectives and solve any problems which you encounter.
• Schedule and monitor regular internal software usage and compliance audits across the University.
• Seek feedback from staff, students and other key stakeholders so that the service is being planned and adapted to meet customer expectations and future needs.
• Meet the development needs of your stakeholders by providing training when required.
• Manage budgets and expenditure including buying (and returning) goods and services.

Communication/Liaison

• Use your operational expertise to lead and participate in business meetings, working groups and sub-committees.
• Provide regular status reports on projects and ongoing work to colleagues, specials, services users and managers, highlighting any risks and contingency plans.
• Interact and collaborate with other specialists across the University to ensure the integrity and delivery of consistent services including the use of modelling and analytical tools, methods and standards.
• Promote and encourage a collaborative approach to problem solving and project delivery in order to motivate, mentor and coach less experienced project staff.
• Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers.
• Liaise with internal auditors and external vendor auditors where required.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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