IT Enterprise Desktop Administrator

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Inova Loudoun Hospital IT Customer Service is looking for a dedicated IT Enterprise Desktop Administrator to join the Team. This role will be a full-time day-shift from Monday – Friday located in Leesburg, VA.

The IT Enterprise Desktop Administrator is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules.

IT Enterprise Desktop Administrator Job Responsibilities:

• Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
• Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
• Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
• Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
• Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
• Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
• Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

Minimum Qualifications:

• Education: Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum experience required
• Experience: 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows seven and Windows 10 and above issues

Preferred Qualifications:

• Previous Desktop Administrator in a healthcare/hospital environment preferred.

As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.