IT Help Desk

Job Title: Help Desk

Duration: 6 months

Location: Louisville, KY

Pay Range: $20 – $22 hourly on w2

Candidate alignment:

Day Shift – 8am – 5pm EST or may have them work 10am – 7pm. As long as they are open to both

Top priority: customer service skills

• Technical requirements:
• Basic hardware / computer knowledge
• Will train on internal systems
• Location:
• First 4 – 6 weeks will be onsite for training. After completion, will be remote. Need to be local to Louisville, KY.

The position is responsible for providing first level support and troubleshooting for every manager and team member that calls or chats with the Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams face on a daily basis.

JOB RESPONSIBILITES:
* Analyze and resolve hardware, software and operational issues within our service level agreements
* Maintain a basic understanding of operational procedures
* Log all incidents into an Incident Management System with clear, concise language
* Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
* Achieve an on target or above rating on quality, service, and productivity metrics
* Follow proper escalation path when necessary to resolve issues
* Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
* Provide stellar customer service to our customers, treating every call with respect and positive energy
* Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
* Participate in all individual and group training initiatives

KNOWLEDGE AND SKILL REQUIRED:
* Some college preferred
* Good organizational, oral/written communication, and problem solving skills
* Good understanding of computer concepts (PC Fundamentals/Operating Systems)
* Ability to type 40 words per minute
* Minimum of 1 of year previous help desk/call center experience is desired
* Spanish fluency is desired
* Basic understanding of restaurant operations is desired

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.