IT Infrastructure Process Analyst

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<div class="isg-job-description“>Description

Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.

DUTIES & SCOPE:

experience

    • 8+ years in IT operations, infrastructure, systems administration, or related roles (network, endpoint, identity, or cloud admin) with strong infrastructure and architecture experience.
    • Proven experience documenting IT systems and processes (runbooks, SOPs, diagrams, standards, process mapping).
    • Exposure to NIST 800171 / CMMC or similar frameworks (ISO 27001, SOC 2, etc.).

Skills

    • Strong technical writing skills for policies, standards, SOPs, runbooks, and howto guides.
    • Strong process-mapping and diagramming skills (Visio, Miro, etc.).
    • Ability to translate abstract compliance requirements into concrete scope, documentation, and work plans.
    • Solid understanding of SaaS-first operations and tools such as:
      • Microsoft 365 / Entra ID,
      • Endpoint management (Intune or similar),
      • Identity and access (Okta, Entra),
      • Basic networking (VLANs, firewalls, VPN, DNS, DHCP).
    • Comfortable collaborating with infrastructure engineers, cybersecurity analysts, IT PMs, and external consultants.

Desired Skills

  • Direct experience supporting CMMC Level 2 or NIST 800171 programs (control mapping, evidence collection, SSP/POA&M work)
  • Experience with ITSM and Project Management platforms such as Freshservice and Asana.
  • Experience with monitoring/observability tools (Azure Monitor, Meraki alerting/webhooks, or similar).
  • Certifications such as Security+, ITIL Foundation, or CMMC-focused training.
  • Strong organization, follow-through, and attention to detail; treats documentation and standards as core deliverables, not side tasks.

The starting base pay for this role is between USD $100,000.00 and $135,000.00 per year. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits. Helix Electric provides a comprehensive benefits package that includes the following:

  • Medical Plans
  • Dental Plans
  • Vision Plan
  • Life Insurance
  • Disability Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Insurance
  • Pet insurance
  • 401(k) Plan with Match
  • Employee Discount Program through PerkSpot
  • Tax Savings Accounts – FSA, HSA, DCFSA and CSA
  • Tuition Reimbursement
  • Scholarships

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Helix Electric is an Equal Opportunity/Affirmative Action Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a Special Disabled Veteran, Vietnam Era Veteran or other qualifying veteran. Diverse employees/candidates are encouraged to respond. Helix Electric is committed to developing and maintaining a workplace which reflects the diversity of the communities we serve. EEO Minorities/Females/Protected Veterans/Disabled/VEVRAA Federal Contractor.

 

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