IT Manager, Care Coordination & Information Management, Clinical Application Services
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IT Manager, Care Coordination & Information Management, Clinical Application Services
Job Summary:
CHS seeks an IT Clinical Services Manager (CSM) for Care Coordination & Information to assist in leading a team that analyzes technology value, evaluates risk, prioritizes projects, and onboards new technology requests to ensure alignment with organizational strategies for the HIIM, Care Management, & Capacity Management service lines.
Key responsibilities include:
Serve as the Care Coordination & Information point of contact including solution delivery, lifecycle management, application rationalization, consolidation and standardization, and staff alignment
Align with business partners and stakeholders to understand needs, expectations, and deliverables
Provide business partners and stakeholders IT expectations regarding technology budget, delivery, and roadmaps
Manage and mentor staff to meet expectations
Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
Lead team to assist in the definition, implementation and support of portfolio management standards, policies and processes
Lead team to facilitate data driven decisions pertaining to IT project investments
Lead team to define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the ASM repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
Lead team to collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
Lead team to document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
Lead team to provide expertise on decisions and priorities regarding the overall enterprise application portfolio
Lead team to track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
Lead team to maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
Lead team to perform application rationalization feasibility analysis and proposals for management and business partners which support the organization’s clinical and economic objectives
Lead team to review and define applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and life cycle management
Educate peers and business partners on ASM methodologies and drive adoption of standard process
Lead team to Identify and evaluate portfolio risks and recommend mitigation plans
Lead team to assist with business impact analysis and application criticality assessments
Share team’s service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations
Required:
Four or more years with healthcare leadership experience
Experience with people management and budgeting
Experience with stakeholder alignment and setting expectations
Ability to drive outcomes across direct reports and matrixed team members
Expertise in analyzing and presenting large volumes of data to senior leadership
Ability to hold vendors accountable
Ability to handle pressure to meet business requirement demands and deadlines
Ability to prioritize tasks and quickly adjust in a rapidly changing environment
Creativity and critical thinking in developing strategies, plans, and proposals with sound analysis and achievable outcomes to meet customer needs
Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
Customer focused to align services with customer needs
Exceptional analytical problem solving skills
Excellent verbal and written communication, presentation and customer service skills
Preferred:
Experience with healthcare tools & workflows in the HIIM, Capacity Management, and Care Management departments
Experience with APM, CMDB and CSDM components within the ServiceNow platform
Application product ownership experience
Strong relationship management experience
Project management experience/certification
Qualifications and Education Requirements:
Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience