IT Manager – Platform Services – Wilsonville, OR

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Summary

The Platform Services IT Manager is accountable for the delivery, reliability, and evolution of enterprise Application platforms and backend services. This role owns backend development, quality assurance, and deployment across commercial SaaS, integration platforms, and custom-built solutions. The focus is execution, operational rigor, and scalable development practices.

This role sits at the intersection of application development, data engineering, architecture, and operations and is expected to actively lead technical outcomes, not merely coordinate them.

Primary Responsibilities

• Platform Ownership & Delivery: Own the end-to-end lifecycle (build, test, deploy, operate) for platforms including Salesforce, MuleSoft Partner Manager, MuleSoft Anypoint Platform, Microsoft Power Platform, Power BI, and bespoke solutions. Ensure platforms are stable, performant, secure, and aligned with business needs. Drive consistency in backend architecture, integration patterns, and deployment practices across platforms.
• Backend Development Leadership: Lead backend development efforts, including API design, data integration, automation, and custom solutions (SQL, Python, Azure, etc). Establish and enforce development standards for code quality, performance, security, and maintainability. Review designs and implementations to prevent technical debt and fragile architectures.
• Quality Assurance & Release Management: Own QA strategy across platforms, including automated testing, regression testing, and integration testing. Ensure releases are predictable, repeatable, and low-risk. Define and enforce go/no-go criteria for production deployments. Work with the IT Manager for Product Mgmt to ensure communication and training are deployed for end user adoption.
• CI/CD & Environment Management: Own CI/CD pipelines, deployment automation, and environment management (dev/test/UAT/prod). Reduce manual deployment steps and eliminate “hero-based” releases. Ensure rollback strategies, monitoring, and post-deployment validation are standard practice.
• Vendor & Platform Governance: Hold vendors and system integrators accountable for deliverables, quality, and timelines. Make pragmatic build-vs-buy decisions and challenge vendor recommendations when they do not align with enterprise realities. Manage platform licensing, usage, and cost efficiency in partnership with IT leadership.
• Security, Compliance & Reliability: Ensure platforms meet security, compliance, and audit requirements. Partner with security teams to implement secure integration patterns and access controls. Drive operational excellence through monitoring, alerting, incident management, and root-cause analysis.
• Team Leadership: Lead and develop backend developers, QA resources, and platform administrators. Set clear expectations, prioritize work based on business impact, and eliminate low-value activity. Build a culture of accountability, documentation, and continuous improvement

Key Competencies

• Technical: Strong hands-on background in backend development (Python strongly preferred). experience managing enterprise platforms such as Salesforce, MuleSoft, and Microsoft Power Platform. Deep understanding of API-based architecture, integration patterns, and data flows. Experience implementing CI/CD pipelines and automated testing. Solid grasp of cloud-native concepts, environments, and deployment models.
• Leadership & Delivery: Proven experience managing technical teams responsible for production systems. Demonstrated ability to move from strategy to execution without losing momentum. Comfortable making tradeoffs and decisions with incomplete information. Strong incident management and problem-resolution skills.
• Professional: Ability to communicate clearly with both technical and non-technical stakeholders. Low tolerance for ambiguity, recurring issues, or undisciplined execution. Bias toward automation, standardization, and simplification.

People Management

• This position will oversee a team which will include Developers and Platform Administrators, with the possibility of supplemental direct contract labor.
• Oversees and directs additional delivery capacity via third party partner relationships.
• Works with HR and the IT leadership to maintain a BI “talent strategy” that aligns with the current and future business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce.

Work Environment

This job operates mostly indoors in an office setting.

Physical Demands

• Lift/Carry and Push/Pull up to 20 lbs
• Sitting for entire shift
• Work indoors entire shift

Expected Hours of Work

This is a full-time salaried position and will require a flexible work schedule to successfully manage and deliver the accountabilities of the role.

Travel

May be required to travel monthly up to 15% of the time.

Required education and Experience

• Bachelor’s degree Computer Science, Management Information Systems, or equivalent experience
• 7+ years’ experience developing in multiple programming languages and platforms, with an excellent understanding of software best practices, processes and standards
• Solid understanding of agile and waterfall methodologies
• Excellent written and verbal communication skills required
• Strong Team Leadership of Technical/Development Teams

Compensation

• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
• Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees are also eligible for 80 hours of vacation every year and 7-8 days of paid holidays throughout the calendar year (depending on location).
• Hired applicant may be eligible for [incentives/ bonuses/annual bonuses].

Classification: Exempt

Reports to: IT Director, Enterprise Applications