IT Operations Officer

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Description

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To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

Key Accountabilities:

• Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
• Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
• Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
• Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
• Maintain and develop technical expertise and understanding of industry developments.
• Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
• Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
• Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
• Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
• Other as required.

Qualifications And Experience:

Education:

• Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience:

• At least 3 years of post-graduate professional IT experience.
• Has coordinated and managed small or medium projects at HQ and field Office.
• Has assisted in change management procedures, activities and processes at HQ and field.
• Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ and field Office.
• Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Has proven experience analyzing service management results and developing service enhancement recommendations.
• Has keen ground-level experience implementing IT and telecoms systems in emergencies.

Language:

• Fluency (level C) in English language and the duty station’s language, if different.

Source: https://wd3.myworkdaysite.com/en-US/recruiting/wfp/job_openings/job/Kabul-AfghanistanThe-Islamic-Re/IT-Operations-Officer–Service-Desk-and-Infrastructure–NOB_JR104951

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