IT Service Desk Manager

Job title:

IT Service Desk Manager

Company

Coca-Cola HBC

Job description

Digital Workplace Technologies LeaderDepartment: DTPSReports to: Digital Workplace Technologies ManagerLocation: Knockmore Hill, Lisburn.Purpose:Management of the operational IT activities in IOI as the Local IT Operations Leader. Responsible to manage and maintain day2day business with a team of external employees and ensure proper KBI achievement. Collaboration with Central Teams. Partner with local Stakeholders and ensure high Net Promoter Score and User Satisfaction.Responsibilities:

• Responsibility for the operational IT activities for 3 countries / 2 BUs
• Conducting tender procedures, providing technical support, managing supply contracts
• Continuous contact with internal business functions and external IT suppliers
• Participation in the development, documentation and support of IT processes
• Knowledge and compliance with GDPR, audit and IT standards
• Providing technical expertise
• Management of the national telecommunications network, servers, server room, which are not under the supervision of the central BSS
• Budget responsibility within the Countries (CAPEX, OPEX)
• Providing second-level support through local OnSite teams
• Preparation and maintenance of system documentation
• Managing the local OnSite IT Support team and cooperate with the central BSS organization to increase service levels
• Detect and remediate information security vulnerabilities
• Cooperation with central Agile Teams to perform implementation of new solutions
• Business support
• Liaising with IT service providers and SLA management
• Contact Person for DTPS Functional Leaders and Function Heads
• Innovation: support for prototypes, concepts, tests at local level
• Preparation and accurate implementation of the annual infrastructure budget (CAPEX, OPEX)

Essential Criteria:

• Higher education in Information Technology / Economic / Technical Studies
• 3-5 years of People management Experience
• System Support and/or service Desk Experience
• High level of computer skills
• LAN/WAN,
• High level of knowledge
• Cisco networking,
• Telecommunications
• Windows Experience
• Virtualisation

Desirable Criteria:

• Driving License- Type B
• Fluent in English
• Written Education in Scrum

Skills:

• Effective team building
• Effective communication
• Functional/Professional Abilities
• Result-orientation

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, colour, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.Think you’ve got the secret ingredient?Brands

Expected salary

Location

Northern Ireland

Job date

Sun, 01 Jun 2025 02:30:58 GMT

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