The IT specialist will serve as the point of escalation for technical issues, and answer questions regarding upgrades, installations, and other software/hardware/network issues.
Responsibilities
Serve as the point of escalation for technical issues, and answer questions regarding upgrades, installations, and other software/hardware/network issues
Accurately diagnose client technical issues; gather the necessary information; and perform standard research/troubleshooting using all relevant available resources
Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
Contact end users for scheduled troubleshooting appointments
Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Leaderships in a timely manner
Managing Distribution Lists
Review spam/phishing incidents and react accordingly
Client User Account Creation/Deactivation
Remote Access Maintenance
Active Directory
New hires/Termination Requests
Managing VPN account/access
Secure file/Folder Access Management/Restore files from backups
Skills
Excellent Time Management
Organizational skills
Communication skills
Attention to detail
Reliable
Self-starter
Benefits
Family – Fun atmosphere
Concierge Service
Outside Vendors for convenience (car detailing, massage, chiropractor)