IT Support Engineer

Who We Are:

The Role

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support with an ever-present customer service mentality.

General responsibilities and duties

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units
• Collaborate with other Endeavor IT team members and groups on projects and operations
• Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help deploy and support new technologies to address business needs
• Highly motivated and enthusiastic with excellent communication skills and who can integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi- tasking
• Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement
• Opportunity to support different locations
• Maintain complete confidentiality and discretion at all times.

Technical Skills:

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$23.44 hourly

Hiring Range Maximum:

$31.25 hourly

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