IT Tech, Intermediate – PC Systems

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<div class="isg-job-description“>Performs general maintenance tasks troubleshoots and repairs computer systems and peripherals located throughout the Health System. Basic to advanced PC troubleshooting and problem resolution. Resolve most problems even of significant complexity with minimal or no assistance. Assist less senior techs with troubleshooting and problem resolution.
This position will not consider candidates who require immigration sponsorship at this time or in the future.

• Perform computer hardware operating system software and related peripheral equipment repairs within the established guidelines for timeliness and quality. 80% of all trouble calls are resolved within 8 business hours of assignment. Problems wherein this is not possible are escalated to management.
• Keep Remedy properly updated with problem ticket asset and other data elements encountered during the course of maintenance troubleshooting and repair duties
• Maintain and enhances knowledge of the HS/CS desktop environment as well as of HS/CS policies procedures and initiatives
• Communicates appropriately with customers and computing staff
• Drives safely to ensure no injuries or damage to passengers or vehicles.
• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS
education: High School Diploma required
experience: 5 years
Licensure: none
Degree. May require Valid Virginia Driver’s License (VADL)
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Position Compensation Range: $21.10 – $42.21 Hourly

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children’s hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person’s perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.