IT Technical System(s) Support Analyst – Remote/Nationwide

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About You

You are a person who is passionate about supporting and maintaining a core enterprise host solution. In the role of IT Technical Systems Support Analyst, you will be responsible for identifying business requirements and solutions related to the support of the specific business areas for implementation and ongoing operational support of the technical host system.

• Tell us about your experience with IT Technical Systems Support and Analysis.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Incident, change request(s) responding to both business/technical tickets.
• Knowledge of the components of service-desk system from design, flow, requirements to standards.
• Help build and support standards in alignment with IT Governance policies and procedures.
• Provide Technical Support to users.
• Ownership of processes and solutions around the ticket intake system supporting the hosted solution (ClaimsXM).
• Identify areas for improvements and efficiencies in processes.
• Supporting compliance: Ensuring compliance with best practices and standards, and leading compliance surrounding the system/offering.
• Serve as an experienced enterprise core host analyst for ClaimsXM.
• Plan and serve as a key technical liaison with inbound requests and/or incidents including but not limited to phases possibly during development, testing and implementation, but ultimately supporting operations of these processes.
• Independently analyze redundant incidents and/or issues reported and develop plan(s) to address. Develop recommendations and solutions for those problems/opportunities, recommend solutions, and provide communications on the associated actions, impacts, and results with all internal parties.
• Contribute to the completion of projects within the allocated time.
• Documentation — writing system/technical specifications to ensure solution supports functional requirements for all elements of incident/request system.
• Testing and evaluation of possible changes to prevent any downstream impacts.
• Managing risk: Managing risk management and ensuring compliance with regulatory requirements, escalate issues as necessary.
• Establishing IT policies and frameworks: Creating, documenting, and maintaining IT and information security policy frameworks (Standards).
• Effectively communicate, coordinate, and collaborate with both technical and business teams as well as auditors.
• Support key components of the System Development Life Cycle (SDLC).

Minimum Requirements:

• Bachelor’s or associate’s degree and/or seven years working in a IT preferred.
  • If no degree, a minimum of seven years working in an IT support position is required.
• Working Knowledge of business continuity/disaster recovery is required.
• Knowledge of organizing/maintaining custom source code repository.
• MS SQL Server Permissions and access level knowledge is a plus.
• Knowledgeable with HIPAA guidelines.
• Knowledge of Cognizant/TriZetto Facets is a plus.
• Familiar with FedRamp policies a plus.
• Familiar with ATO policies a plus.
• Basic server maintenance skills a plus.
• Highly organized and responsible.
• Ability to work independently or in a team environment with minimal supervision.
• Strong organization skills.
• Self-starter who can multi-task.
• Demonstrated ability to be highly productive in a fast-paced environment.
• A strong understanding and knowledge of computers, network, and security systems.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.