IT Technician

Job title:

IT Technician

Company

Nationwide Specialist Services

Job description

Help Desk Technician at The NSS GroupLocation: AltrinchamThe DivisionThis is an exciting and varied role where you’ll be dealing with new challenges every day. We have a great team dynamic and we are really looking forward to welcoming our new recruit. We have experienced huge growth in the past year so if you can prove yourself there will be real opportunities for progression in a rapidly growing business. Do you have a strong interest in IT & Computing? Experience with Windows, Microsoft Office and Office 365? Are you driven and motivated?Job Overview:Serving as the first point of contact for our internal ITSM system and users seeking technical assistance over the phone or email. You will be performing remote troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by users. Record events and problems and their resolution in logs, take on ad hoc project work as directed by the IT Manager, Identify and suggest possible improvements on procedures, Hands on PC set up, maintenance and repair and Working on Helpdesk tickets, diagnosing and repairing faults also installation and upgrade of equipment and softwareWe are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create a quick, efficient IT helpdesk services to our staff.
The role is primarily office based with shifts running from 8am to 5pm, Monday to Friday.Your job will include:

• Tech savvy with working knowledge of office IT systems, network hardware and software
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English with excellent communication skills
• Technical experience with Windows 10 / 11, Azure Active Directory (Entra ID), and Microsoft Office and Office 365 suites
• A general understanding of the needs of SMEs – email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage
• A strong personal interest in IT and Computing
• Excellent time management skills with the ability to prioritise according to others’ needs
• Excellent customer service and communication skills
• High work ethic with the eagerness to continually develop technical skills.
• Hands on experience in IT support e.g. (1st line, 2nd line, ICT Technician, IT Analyst, Helpdesk, Service Desk)
• Able to work independently and as part of a team, strong problem-solving skills, confident communicator, and can-do attitude
• Experience in using remote support tools
• Experience using IT Service Desk applications is desirable as is:

• Azure Active Directory (Entra ID)
• Office 365
• Mobile phone administration (MDM)
• Microsoft Intune
• Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

What NSS will give to you:

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday + bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more

Experience / Personal Attributes Required:

• Proven experience in a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel.
• This role will require a full UK driving License and right to work in the UK

About NSSNSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful business’s to create one super group which gives our clients a service which is truly nationwide.Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That’s why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques. Our mission is to grow to be able to provide meaningful employment to 1000 people.

Expected salary

Location

Altrincham, Greater Manchester

Job date

Fri, 09 Aug 2024 01:03:50 GMT

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