IT Technician

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<div class="isg-job-description“>Overview

NOTE: This role requires you to be onsite 5 days a week.
About the Role
We are seeking a detail-oriented, customer-focused IT Technician to join our growing team in Diamond Bar. In this role, you will be the backbone of our daily IT operations-handling everything from hands-on hardware prep and inventory control to providing top-tier support for our end users.
If you are a proactive problem solver who excels at both the technical and interpersonal sides of IT support, we want to hear from you!
Key Responsibilities
As an IT Technician, your day-to-day tasks will include, but are not limited to:

• Hardware Deployment: Image, configure, and prepare laptops and tablets for deployment.
• Inventory & Logistics: Assist with receiving incoming equipment, managing physical inventory, and keeping our IT storage spaces organized and clean.
• End-User Support: Maintain a high level of customer service, utilizing both your technical troubleshooting and strong soft skills to assist team members.
• Ticket Management & Documentation: Document all incoming technical issues and route/escalate them to the appropriate IT specialty teams as needed.
• Team Collaboration: Follow direction from the IT Support Supervisor to execute daily priorities and adapt to shifting business needs.

Qualifications
We are looking for a candidate who brings a mix of technical capability and stellar communication skills:

• education/experience: CompTIA A+ certification is preferred, OR 1-2 years of equivalent hands-on IT support experience.
• Communication: Strong verbal and written communication skills with a knack for translating technical jargon for non-technical users.
• Customer Service: Prior experience in a call center or phone support environment is a major plus.
• Physical/Logistical: Ability to work onsite daily at our Diamond Bar location and assist with moving/organizing IT equipment.

Schedule & Work Hours

• Shift: Standard 8-hour shift scheduled within the window of 5:00 AM – 5:30 PM, Monday through Friday.
• Flexibility: Occasional overtime may be required based on business demands. Occasional evening shifts may be required (advance notice will always be provided).

The target hiring compensation range for this role is $19.00/hr to $23.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Skill:**

Skill connects the best professional, IT, engineering, financial and administrative talent with the world’s biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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