JFK Passenger Service Agent – All Nippon Airways

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

AS PER MANAGER’S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR Application

JFK PASSENGER SERVICE AGENT

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• 1-year related experience preferred.
• Bilingual fluency required – English along with Japanese, Indonesian, Chinese, Filipino, Tagalog, Mandarin, Indonesian OR Spanish.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid State ID
• Successfully pass pre-employment drug screen and background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Flexible schedule allowing work during nights, weekends, and holidays.