Job Title: People Transformation & Service Design Lead

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At TUV SUD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD Group.

Your Tasks

• Lead regional implementation of global HR processes, operating model, and HR technology (e.g., SAP SuccessFactors and service platforms).
• Drive continuous improvement initiatives using service performance data, user feedback, and business needs.
• Define and evolve the regional HR service delivery model, including processes, governance, and roles.
• Ensure localization and compliance of global HR processes with regional legal and regulatory requirements.
• Establish and manage governance frameworks, decision-making structures, and risk management for HR service delivery.
• Drive adoption and engagement of HR services to enhance employee experience and system utilization.
• Partner with global HR, regional leaders, and People Operations to align service design with operational execution.

Your Qualifications

• 5-10+ years of experience in HR transformation, HR operations, or HR shared services.
• Proven experience designing or scaling HR service delivery models or shared services organizations.
• Strong stakeholder management skills across senior leadership in matrix organizations.
• Experience in multi-country HR operations, including governance, service delivery, and performance management.
• Strong ability to translate global strategies into scalable, efficient, and compliant regional solutions.
• Solid understanding of HR technology ecosystems (e.g., SAP SuccessFactors) and service delivery frameworks (SLAs, KPIs).
• Experience with HR service platforms (e.g., ServiceNow) or case management tools.
• Background in automation, digitalization, and continuous improvement initiatives.
• Experience managing vendors or external service providers.
• Knowledge of HR analytics and service performance reporting.
• Financial acumen including budgeting and cost optimization.

What We Offer

• Opportunity to lead high-impact HR transformation initiatives in a global environment.
• Collaboration with diverse, cross-functional teams across regions.
• Exposure to innovative HR technologies and service delivery models.
• A role with strategic influence on employee experience and operational excellence.
• Opportunities for professional growth and leadership development.
• A collaborative and inclusive work environment that values diverse perspectives.

Additional Information

• The anticipated annual base pay range for this full-time position is $120,000 – 145,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target, subject to eligibility and other requirements. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.
• Work model: Hybrid in Wakefield, MA
• This role operates in a complex, matrix environment with global and regional stakeholders.
• Requires strong leadership capabilities, including influencing without formal authority.
• Focus on balancing global standardization with regional business needs.
• May involve working across multiple time zones and cultures.

Equal Opportunity Employer – Disability and Veteran

TUV SUD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

 

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