Org. Setting and Reporting

This position is located in the United Nations Organization Stabilization Mission in the Democratic Republic of Congo (MONUSCO) in the Joint Operations Centre in Goma. The Joint Operations Officer reports directly to the Chief of the Section and is responsible for integrated situational awareness, crisis management and operational coordination. Within limits of delegated authority, and under the supervision of the Section Chief, the Joint Operations Officer will serve as the Deputy of the JOC. S/he is responsible for the coordination, and supervision of the responsibilities and services provided by the JOC, including the management of an integrated team comprising staff from across the mission, including military, police, and security components.

Responsibilities

Under the authority of the Chief JOC, the Joint Operations Officer will be responsible for the following duties: 1. Monitoring and reporting: • Ensures JOC staff members receive guidance and directives for the collection of information and maintains relations with stakeholders; • Reviews and ensures the processing and timely dissemination of integrated reports (including daily and weekly situation reports) within the Mission and to Headquarters about significant developments in the country and region. • Reviews and sends incident (“flash”) reports about important, urgent events and new developments affecting the UN mandate implementation and peace and stability in the country. • Drafts or oversees the preparation of specialized reports, code cables and official emails. • Supervises and reviews the drafting and reporting products of other staff members and may fulfil the role of the Chief JOC in his/her absence. • Manages databases of operational reports and SAGE, accessible by, and for the use of, integrated mission components. • Manages the exchange of operational information with external partners, including members of the diplomatic community, humanitarian and civil society partners. 2. Crisis management support: • Ensures that the mission and key actors (Crisis Management Team members, JOC staff, etc.) are prepared for crises, familiar with the procedures and that standard operating procedures and other guidance are up to date. • Under the supervision of JOC leadership and the Mission Chief of Staff, organizes crisis management meetings within the Mission and with UN Headquarters. • Oversees JOC support to crisis management meetings (secretariat support, presentations, talking points if required, liaison with technicians and facilities management). • Liaises regularly with the Mission components, Mission Support and the UN Country Team (UNCT) to provide timely information during a crisis. 3. Operational Coordination: • Supports the organization of operational coordination meetings, as required, liaising with Mission components, Mission Support, and the UNCT and monitoring the implementation of decisions. • Supports regular operational coordination mechanisms (e.g. flight and special flight requests). • Liaises with Mission sections, Mission Support, and the UNCT to help coordinate operations. • Collaborates with the Joint Mission Analysis Centre (JMAC), Security Operations Centre (SOC), Police Operations Centre (POC), Military Operations Centre (MOC) and Mission Support Centre (MSC). • Supports the Protection of Civilians unit in the drafting/revision of reports/presentations based on the JOC database. • Supports the Mission’s Organizational Resilience Management System (ORMS). 4. Information and communications hub: • Supports the facilitation of contact between Mission Leadership and Headquarters and other actors. • Ensures an up-to-date database of contact details for key personnel is maintained in the JOC. 5. Assists the Chief JOC with management, including: • Oversees recruitment, training and management of operations officers; produces duty rosters, as necessary; and oversees budget submissions, as required; and maintains relations with the Mission’s components, sectors, regional offices and the UN Headquarters. • Supports development of mission-level SOPs, tools and templates (for reporting, crisis management, communications, etc., reflecting DPO policy and guidance) and ensures their implementation (including through training and evaluation). • Prepares and provides briefings for senior management meetings, high-level delegations, diplomatic corps and other products as instructed by Senior Leadership. • Acts as OiC Chief JOC, as required. 6. Performs other tasks as required by the Chief JOC or the Mission Chief of Staff.

Competencies

Professionalism: Ability to identify politically sensitive and operationally significant issues; ability to coordinate with various actors, including outside the UN; ability to effectively conduct presentations by clearly summarizing and articulating operational issues, proposing options and concisely conveying information; Knowledge of working in an operational environment. Ability to brief senior officials. Shows pride in work and achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others, and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style, and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with a final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Judgment/decision making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers the positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.

Education

Advanced university degree (Master’s or Doctorate degree, or equivalent) in political science, social sciences, international relations, or related field is required. A first-level university degree (Bachelor’s degree or equivalent) in combination with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

A minimum of seven (7) years of progressively responsible experience in political or international affairs, crisis operations and management, or related fields, is required. Extensive experience drafting political documents and briefing senior officials is required. Relevant professional experience managing a team or an office is required. At least two (2) years of experience working in or in support of a field operation of the UN Common System or a comparable international organization working on political, security or mandate-related issues within the geographical region of operations is required Experience working in a Situation Centre, Joint Operations Centre, or a similar 24/7 operational environment in an integrated civilian-military-police environment and in a conflict or post- conflict situation in or in support of a field operation of the United Nations Common System or a comparable international organization is desirable Experience gathering and analyzing data and information and preparing visualizations using innovative and enterprise technology, including the Situational Awareness Geospatial Enterprise (SAGE), is desirable Experience with the Organisational Resilience Management System (ORMS) is desirable

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in English (both oral and written) is required; knowledge of French is desirable

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview

Special Notice

This position is temporarily available for 6 months, with possibility of extension up to 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.