Junior Account Manager in Needham Market, United Kingdom

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

This is a great opportunity to join Eurofins Food Testing as a Junior Account Manager, full training on the role will be provided. 

The purpose of this position is to assist senior account manager in supporting GAFTA and FOSFA clients and to be the a key point of contact between our customers and our business and to build a relationship as a trusted partner with our customers.

This is a home based role, working 37.5 hours per week – 08:30 till 16:30. 

• Reporting of results using ELIMS.

• To advise and support customers with their needs. 

• To ensure that the Client Relationship Management (CRM) system and any other systems utilised by the company are maintained with up to date information.

• To work closely with Key Account Manager in preparing quotations to ensure that the pricing achieves profit expectations and contractual obligations can be met.

• Undertake specific Junior account management roles as required.

• To ensure we pro-actively communicating with our customers to ensure we are providing an effective service in line with customer expectations.

• To be familiar with customer specific requirements and standards advising on best tests to be done for their needs.

• Work with the key account manager in setting targets, growth strategies and improved ways of working with customers To maintain contact with clients to ensure satisfaction with the company’s services.

• Keep up to date with current techniques, topics and legislation, learn from Key account manager to gain knowledge in the sector and provide support in growing the business unit

• Learning how to communicate with customers face to face with the training and development.

• To undertake such other duties as may be commensurate with the post.

   

• Basic customer service knowledge

• General understanding of relevant quality and technical standards (e.g. UKAS/ISO 17025).

• Conscientious and keen to learn in the industry.

• Good attitude to collaboration and good communication skills.

• Keen interest in science and business. 

• Good IT skills.

• Some customer facing previous experience, can be retail or other sectors. 

• GCSE Science or equivalent. 

• Current and valid driving licence. 

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement

• Company Pension Plan

• Life Assurance Scheme (4 times annual salary)

• Enhanced Maternity, Adoption and Paternity Schemes

• Employee Assistance Programme – 24/7 confidential

• Health and Wellbeing Programmes

• Free parking

• Worldwide career opportunities

• We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it’s requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/