The Keyholder is responsible for opening the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Keyholder will supervise all employees and oversee sales, merchandising, guest service, and all operational functions in the absence of store management.
Reports To: Store Manager
Essential Functions
People Development
Supervision: Supervise employees to complete tasks and achieve goals in the absence of store management.
Customer Experience
Sales Management: Manage the sales floor and drive sales by addressing guest concerns, coaching employees, and mitigating product loss in the absence of store management.
Lead Cashier Responsibilities: Execute lead cashier responsibilities such as returns, exchanges, check approvals, and the issuance of merchandise vouchers.
Operational Effectiveness
Merchandising and Replenishment: Ensure that the daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening.
Store Opening and Closing: Open and close the store following proper procedures documented in the opening checklist.
Register Management: Ensure that registers are properly opened and doors are opened correctly.
Financial Procedures: Confirm that deposit slips, spreadsheets, envelopes, and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting.
Policy Adherence: Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner.
System Knowledge: Stay up-to-date on all store systems.
Job Requirements
Proven track record: for driving sales and profit and for people development.
Experience: Minimum one year of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
Computer Proficiency: Proficiency in personal computer use and detailed report analysis.
Education: High school education or equivalent preferred.
Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds.
Standing: Ability to stand for a minimum of eight hours during scheduled shifts.
Req #
36003BR
Brand
GUESS Factory
Store Address
925 Blossom Hill Road, Suite 1151 – San Jose, CA 95123