Kinetic Local Connection Consultant

About the role:

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it’s a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.

As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

• This is a hybrid position that allows you the flexibility to work from home in the Leeds, AL, area, while also having to attend events and go into the office as directed by your leader.
• We require employees working virtually to maintain a distraction-free workspace with sufficient highspeed internet of 25 MBPS or higher.

What You’ll Do:

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Marketing activities to fill the sales funnel and promote local.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local “human” responses.
• Maintain inventory of modems to assist customers locally.
• Promote “Local.” Local Contact, Local Connection, Local Number.

Do You Have:

• experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.
• Ability to work effectively with cross-functional teams to meet a common goal
• Proficient and professional verbal and written communication skills.
• Ability to build rapport quickly and successfully with a wide range of customers.
• Experience problem solving quickly and decisively.
• Ability to use diplomacy when working with challenging or demanding customers.
• High School Degree or GED equivalent.
• Valid Driver’s License.

Even Better:

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual

Physical Tasks– Standing Continuously: 67-100% jobs-near-me.orgWalking Frequently: 34-66% jobs-near-me.org Sitting: Occasionally: 0-33% jobs-near-me.org Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% jobs-near-me.org Crouching: Occasionally: 0-33% jobs-near-me.org Pushing-Pulling: Occasionally: 0-33% jobs-near-me.org Carrying: Occasionally: 0-33% jobs-near-me.org Reaching Above Head: Occasionally: 0-33% jobs-near-me.org Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% jobs-near-me.org Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% jobs-near-me.org Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs – Hearing: Continuously: 67-100%jobs-near-me.org Near Vision: Frequently: 34-66% jobs-near-me.org Far Vision: Occasionally: 0-33% jobs-near-me.orgPeripheral Vision: Occasionally: 0-33% jobs-near-me.org Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

IND456

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the Application or interview process may result in denial of employment, withdrawal of offer, or termination.