KPI and Development Manager

Company Overview:

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a KPI and Development Manager to support a large global entertainment client. The KPI Manager is responsible for designing, implementing, and maintaining key performance indicator (KPI) frameworks that drive strategic decision-making and operational effectiveness. The KPI Manager works cross-functionally to align business objectives with measurable outcomes, ensuring transparency, accountability, and continuous improvement across the organization.

The KPI Manager is a hybrid office/remote role. Office location may be in Los Angeles or Los Gatos, California; Seattle, Washington; or Chelsea, New York.

RESPONSIBILITIES:

Develop, track, and report KPIs across departments to support strategic goals and operational performance
• Collaborate with leadership to identify performance metrics relevant to each business unit
• Analyze trends, variances, and patterns in performance data to support data-driven decisions
• Design and implement dashboards and reporting tools using the Google Workspace
• Lead regular performance review meetings with department heads to assess progress against targets
• Provide actionable insights and recommend corrective actions when KPIs are off-target
• Ensure consistency and data integrity in all KPI reporting and definitions across the company
• Support budgeting, forecasting, and strategic planning processes with relevant performance data
• Manage monthly invoices based on client requirements, ensuring billing accuracy, PO updates, and timely submission to the client
• Train staff on KPI methodology and ensure alignment in understanding and usage of metrics
• Stay current with best practices in performance measurement and operational analytics
• Maintain the client facing portal. Collect relevant information, compile findings, and prepare and distribute a weekly activity report.
• Conduct monthly onboarding and offboarding audits to ensure compliance with background check requirements, accuracy of employee documentation, and timely completion of offboarding activities, including system access removal and record maintenance
• Review and analyze existing security policies and procedures and develop operational guidelines for new security systems and response protocols

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Ability to meet and maintain any applicable state licensing or certification requirements
• Minimum of two (2) years of project management experience
• Minimum of two (2) years of experience conducting compliance auditing, to include executing complex audit plans
• Exceptional oral and written interpersonal communication skills
• Extensive knowledge and implementation experience with advanced risk-based audit methodologies, policies, and procedures, aimed at consistently improving audit quality
• Skilled in producing fact-based audit findings and crafting actionable recommendations that address risks and gain buy-in from various levels of management
• Ability to provide insightful analysis of audit results to senior committees and leaders, facilitating root cause analysis and driving sustainable control improvements
• Strong technical proficiency and expertise in Microsoft Excel with ability to quickly adapt to financial reporting systems
• Strong commitment to maintaining the independence and ethical standards of the audit team while fostering productive collaboration with management at all levels
• Have an expert skillset with Google Workspace
• Ability to create documents, edit documents, and review large volumes of documents for errors with little guidance
• Able to plan, manage, and follow through on projects and audits, meeting strict deadlines
• Have knowledge of and be able to learn new software platforms such as SharePoint

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in executing group audits with international component auditors
• College degree in Business, Project Management, or other administrative management field

COMPENSATION & BENEFITS:

• Pay Rate: $75,000 to $110,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.