Lab Assistant – Administrative Support

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Overview
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
Responsibilities
Job Summary
The ANATOMIC PATHOLOGY SUPPORT ASSISTANT is responsible for supporting the Anatomic Pathology department and Pathologists with clerical and ancillary duties. Is responsible for producing quality patient care through Laboratory Services to patients of all age groups. Maintains confidentiality in the handling of all laboratory data. Will act as frontline representative for the department and must maintain a polite and friendly disposition.
Essential Functions

• Supports Anatomic Pathology by providing administrative operational functions including triaging and processing complex specimen orders in a timely manner with minimal guidance, assisting with the preparation of clinical reports, handles add on orders, and requests for additional materials to assure excellent quality and customer service.
• Handles routine telephone inquiries and messages courteously and efficiently. Refers other inquiries to appropriate person and follows through with requests, takes messages, transfers calls and/or investigates situations as needed.
• Maintenance of records and assistance with front office duties to include patient and provider interactions by phone and face to face, result retrieval, and coordination of samples/documents with pathologist and lab management.
• Handles special requests for reference lab testing and tracks the entire process including the request to outside facilities for materials through to the receipt of the results.
• Prepares materials for shipping to outside facilities and reference labs and unpacks the return of materials as well.
• Participates in managing archived slides/blocks including sending for long term storage and retrieval requests.
• Other duties as assigned

Education

• Vocational/Specialized training related to the field of Pathology/Laboratory – Preferred
• High School Diploma or GED – Required

Experience

• Excellent communication and computer skills – Required
• 1 year Laboratory Experience – Preferred

Licenses and Certifications
It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.
Please review the Equal Employment Opportunity Poster. HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice.HR@HonorHealth.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

 

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