Large Animal Hospital Liaison & Patient Service Representative (Theriogenology &

Department of Veterinary Medicine & Surgery

The College of Veterinary Medicine at MU is on a mission to educate and train outstanding clinicians and scientists, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people. Simply put, our mission is to Teach, Heal, Discover and Serve.

Veterinarians throughout the Midwest refer animal clients to the Veterinary Health Center for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare.

We are seeking a Hospital Liaison and Patient Service Representative for our Large Animal Hospital. Our facility, located at Clydesdale Hall, provides state-of-the-art teaching and medical services, including ambulatory services. In addition to regular check-ups and preventive health care, we feature cutting edge surgical and intensive lifesaving medical care. Our large animal clinic provides in-clinic and ambulatory / field care for a variety of food and large animals across the region, working with both large scale producers and hobby owners.

This position serves as support in all areas of the Large Animal Clinic in the Veterinary Health Center, with the primary designation being the Theriogenology and Sports Medicine & Rehabilitation Services. The position will also assist the Equine and Food Animal services as needed.

Primary duties include:

• Greet clients presenting for appointments; review their information for accuracy, obtain signature on admission form, and notify appropriate personnel of their arrival.
• Answer phone calls for the purpose of making appointments, answering client questions, and facilitating/sending messages to the appropriate services.
• Verify, create, and update client/patient information in an electronic hospital information system.
• Perform cashier duties such as taking deposits, final payment, and closing bill orders.
• Work directly with technicians, assistants, clinicians, and students to provide overall assistance to the service.
• Reach out to referring clinics to request patient records and additional information as needed. Assist with sending discharge instructions and other medical records to clinics.
• Other duties as assigned.

This is a full-time, 40-hour week position. Monday – Friday 8am – 5pm

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills

Successful candidates will exhibit the following skills and core competencies:

• Previous experience providing in-person, client-focused, customer service in a clinic, practice, or professional office setting
• Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology and practice is highly valuable
• Present a friendly and empathetic demeanor
• Maintain a high level of professionalism
• Demonstrate active listening skills and ability to communicate clearly and effectively with internal and external constituent and client populations
• Be able to thrive in a busy, fast-paced environment and effectively manage multiple tasks, projects, and priorities
• Bring a high degree of organization and attention to detail
• Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial team member
• Proficiency in Microsoft Office suite, including Outlook, Teams, and Excel

Salary Range: $16.00 – $16.25 hourly
Grade: PAT-004
University Title: Patient Service Representative
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.