Lead Administrator

Lead Administrator – Course Administration Management Department

UK Defence Academy, Shrivenham, SN6 8LA

Full Time, Permanent (37 hours per week) 

£24,791.00 per annum plus benefits 

Join Our Team as an Experienced Administrator at Serco!

Are you an experienced administrator looking for an exciting new opportunity? Serco is seeking a talented Administrator to join our On and Off Boarding Hub team at the Defence Academy in Shrivenham, Swindon.

As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. The On and Off Boarding Hub is integral to this transformation, and our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy.

Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.

Duties for the role:

• Support the On and Off Boarding Hub’s transformation project
• Promote, plan, and deliver administrative services across the Defence Academy
• Collaborate with team members to ensure effective service delivery
• Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
• Course Administration support to our Embedded Course Administration Teams and Military customers
• Maintenance of course communication and documents.
• Communication with internal and external stakeholders
• Processing the on and off boarding for Students
• Updating students career profile with competencies at course completion
• Liaising with external military and civilian institutions to gain relevant data.
• After course work such as reporting and associated administrative tasks on various systems
• Cross skilling to support across the wider team.
• Mentoring and coaching of new starters
• Management of Work Instructions

What you need to do the job:

• GCSE’s (A-C) or equivalent in English and Maths.
• Sound understanding of GDPR (General Data Protection Regulation)
• Proven experience in an administrative role
• Strong organisational and communication skills
• Ability to work effectively in a team and manage multiple tasks
• Excellent customer service skills.
• It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel.
• You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

What we offer:

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days’ annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

#defenceentryroles

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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