Lead Commercial HVAC/R Service Technician
Carlislie, PA
We’re seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence.
Key Responsibilities
- Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment
- Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency
- Mentor and support junior technicians through hands-on training and field coaching
- Represent the company with professionalism and integrity in all customer interactions
- Coordinate with dispatch, sales, and management to ensure seamless service delivery
- Provide prompt and accurate quotes for suggested repairs and/replacements
- Identify growth opportunities within existing accounts and contribute to customer retention
- Maintain service vehicle and manage parts inventory with accountability
- Participate in on-call rotation and respond to emergency service needs
- Document service activities and ensure compliance with company standards
- Champion safety, quality, and continuous improvement
Required Qualifications
- Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair
- Proven ability to lead service calls independently and manage customer relationships
- Strong electrical, mechanical, and electronic troubleshooting skills
- Excellent communication and interpersonal abilities
- Professional appearance and commitment to excellence
- Completion of a successful background check and drug screen.
- Must be at least 18 years of age
- Driving record must align with our safety standards
Preferred Qualifications
- Experience with hot-side equipment and food/beverage systems preferred
- CFESA certification and EPA Universal Certification
- Computer literacy and comfort with service management platforms
Perks
- Competitive hourly pay + monthly technician bonus program
- Overtime and double time for on-call work
- Paid time off + holiday pay
- Health, dental & vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Fully stocked company service truck, phone, tablet, and uniforms
- Ongoing paid training through CFESA and manufacturers
- Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!
Apply today and join a team that’s been keeping commercial kitchens cooking for over 75 years!
K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. We are seeking Technicians with 2+ years of industry or related experience to join our team!
K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.
K&D Factory Service is a division of Unlimited Service Group, “All Unique, All United.”