Lead Service Technician

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Are you ready for your next career move?
Kenco is hiring an experienced service tech lead in your area.

The Service Technician Lead is responsible for acting as a coach/leader of the Service Technician team. The position is expected to coach and train teammates to fulfill their individual daily tasks in addition to the Lead’s own tasks. The role will be responsible for performing general maintenance, repairs and preventative maintenance with all Material Handling Equipment, automated systems, and conveyors involving all customers and vendors of Kenco Fleet Services.

What we offer:
Pay: $32-$40 an hour
Shift: 1st shift 6am – 230pm
Full Benefits
Sign-on bonus: $1,000 after 90 days
What you’ll do:

• Provide daily work assignments and directions to technicians based on priorities, skill levels, customer commitments, and operational needs.
• Repair and maintain all Material Handling Equipment, automated systems, and conveyors using standards set by site.
• Champion safety by prioritizing safe work practices and modeling exemplary behavior through proper PPE use, lockout/tagout adherence, and full compliance with safety protocols.
• Measure and increase utilization of technicians. Responsible for the resolution of all service, parts, and warranty issues. Actively train and mentor technicians through hands-on instruction, demonstration of proper techniques, and real-time coaching. Provide hands-on instruction for advanced diagnostic techniques using multimeters, oscilloscopes, pressure gauges, diagnostic software, and specialized testing equipment.
• Inspects forklifts, automated systems, conveyors, and other operating equipment to ensure compliance with OSHA and operational standards.
• Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment, automated systems, and conveyors.
  
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicate with Parts team on parts and supplies needed to maintain equipment.
• Maintain parts inventory, repair and preventative maintenance records for all equipment by completing accurate paperwork.
• Conducts tests of safety equipment to ensure OSHA and operational standards.
• Undertake regional or national travel as needed for training delivery, site support, equipment installations, special projects, or coverage of understaffed locations.
• Conduct new hire orientations covering company culture, policies, procedures, safety requirements, and expectations for performance and conduct.
• Model exemplary professionalism and clear communication in all interactions, translating technical information into understandable language that helps customers comprehend equipment status and repair options while setting the standard for team conduct.
• Responsible for general cleanliness of service area always.
• Take ownership of site KPI performance by tracking metrics, addressing obstacles to target achievement, and leading the technician team to meet or exceed efficiency, quality, and safety goals.
• Take personal ownership of professional growth by identifying skill gaps, knowledge areas needing improvement, and capabilities that would enhance job performance.
• Adhere to 5S workplace organization principles (Sort, Set in Order, Shine, Standardize, Sustain) to maintain general cleanliness and ensure an organized efficient and safe service area at all times.

What we are looking for:

• High school diploma, G.E.D. or tech school graduate required.
• 6-8 years of mechanic experience required; preferably prior experience with repair and maintenance of material handling or similar equipment.
• Gold level Toyota forklift certification or equivalent preferred
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Able to read and understand electrical and hydraulic system schematics.
• Ability to lead others and interact with customers.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.
• Proficiency in Microsoft Office Suite.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the Application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.