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We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

 

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

 

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

The base pay range for this role is estimated to be $93,850-$143,750 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

 

Tasks and Qualifications:

Provide remote technical support to customers on-site. Assist with Escalations from lower tier engineers as well is help identify and acquire necessary resources for various tasks. Conduct 1on1, reviews, and performance status meetings with employees. Develop and analyze tools useful in identifying areas of improvement for the support desk. Travel to customer sites in order to assist in improving customer relations. Review and monitor incoming calls/cases/customer emails to ensure SLAs are met. Respond to or address customer complaints. Prepare and conduct training and various topics along with onboarding new employees. Customer Cadence calls/reports.

 

Requires a bachelor’s degree in computer science, software engineering, or closely related field and 2 years’ experience as a Software Engineer or closely related occupation in the material handling industry. Also requires 2 years of experience with MVC, C#, HTML, JavaScript, Java, C++, cURL, Python, DevOps, Microsoft SQL Server, Oracle, Git, Nessus, and Synopsys. Up to 5% travel to various unanticipated locations in the U.S. Dematic Corp. Telecommuting permitted from anywhere in the U.S. Headquarters in Grand Rapids, MI. Apply online at jobs.localjobnetwork.com

 

 

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