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TheMission
Financial advisorsrely heavily onMorningstar’s Direct AdvisorySuiteand when software breaks, theyneed instant resolution.OurDelight team transforms support from cost center into competitiveadvantageby combininghardcoreproductionengineeringwithAI-enhanceddiagnosisto deliver service excellence competitorscan’treplicate.You’llwork on the hardest engineering problems (brownfield legacy systems at scale) while building AI tools thatdramatically accelerateproblemsolving.You’llshape product strategy, not just fix bugs, proving that service excellencedrives revenue andsustainablecompetitive advantage. This position requires working from the Chicago office Monday through Thursday.
ThisRoleIsIdealIf You:
WhatYou’llDo
40-50%:ProductionFirefighting&DeepTroubleshooting
30-40%:BuildtheDiagnosticFlywheel
You will design and deploy AIagentsthat continuously improve detection, diagnosis, and resolution. This includes:
10-20%:StrategicEngineering&ProductInfluence
You will convert recurring support insights into product intelligence, shaping roadmap priorities based on advisor pain points.You’llcontributePRs across thecodebase, reinforcing a culture of shared ownership.You’llalso mentor teammates on AI adoption while upholdingproduction gradeengineering standards.
RequiredSkills:
ProductionEngineering(Critical)
AI/AgenticWorkflows(GrowingImportance)
Cloud&DevOps
How the work gets done
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
Financial Health
100% 401k match up to 6% of salary
Stock Ownership Potential
Company provided life insurance – 1x salary + commission
Physical Health
Comprehensive health benefits(medical/dental/vision)including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages
Additional medical Wellness Incentives – up to $300-$600 annual
Company-provided long- and short-termdisabilityinsurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Leave
Adoption Assistance
Leadership Coaching & FormalMentorshipOpportunities
Annual Flex Stipend – $1000 annually to cover personal education & well-being expenses
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range
$114,100.00 – 193,975.00 USD Annual
Inclusive of annual base salary and target incentive
Morningstar’s hybrid work environment gives you the opportunity to collaborate in-person each week as we’ve found that we’re at our best when we’re purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
001_MstarInc Morningstar Inc. Legal Entity
Morningstar and its subsidiaries are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity, parental status, or other legally protected characteristics or conduct.
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