Lead Vendor Specialist (Information Technology Analyst/Programmer III) – Police Information Technology Bureau

ABOUT THIS POSITION

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication and Employee Excellence. 

The Information Technology Bureau within the Phoenix Police Department currently has one vacancy for a Lead Vendor Specialist (Information Technology/Analyst Programmer III) in the Business Applications Team. This position will be responsible for supporting and maintaining vendor applications assigned to the Business Applications team. This is a supervisory position that will ensure all vendor applications are following compliance with city standards and assess new vendor application requests to determine the scope, requirements, and resources needed for each project. This position will also involve performing system upgrades, patch releases, access management, and security audits when necessary.

IDEAL CANDIDATE

• Ability to:
• Support a business application used to support customer experiences / interactions.
• Work in a team environment with a strong focus on customer service and solution ownership.
• Develop business case, scope of work, business requirements, schedules, and resources for new application requests.
• Ensure new vendor software requests meet department requirements, technology industry standards including internet security, and criminal justice information services (CJIS) compliance.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Have a proactive and collaborative approach to teamwork, with a focus on continuous learning and professional development to stay updated on emerging technologies and best practices in IT.
• Be proficient in day-to-day technical support and troubleshooting, implementation of technology projects, and writing business and technical requirements.
• Excellent time management and communication skills.
• Strong problem-solving skills and the ability to work effectively under pressure, providing timely and effective technical support to end users.

SALARY

Pay Range: $78,540.80 – $121,825.60 annually.

Hiring Range: $78,540.80 to $110,510.40 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits.

MINIMUM QUALIFICATIONS

• Three years of experience in applications analysis and programming, systems analysis and design; including project leader responsibility.
• Bachelor’s degree in computer science, computer information systems, business administration, mathematics, or related field.
• Other combinations of experience and education, which meet the minimum requirements, may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience with/in:
• Supervisory others. 
• Hands-on experience managing vendor applications.
• Working with industry standard help desk software such as ServiceNow or similar platforms, demonstrating proficiency in ticket management and end user support.
• Project management, specifically implementing new or replacement application solutions.

RECRUITMENT DATES

Recruitment closes December 10, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

Info Tech Analyst/Prg III, JC:09670, ID# 56220, 11/22/2024, USM, BL, Benefits: 007. 

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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